Tania Moore

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Greeting Patrons, Offering Membership Sign-up, and Doing Inventory. Matching them with the right fitness coach. Making sure the front of the gym stays presentable.

• Developed strong relationships with clients, resulting in repeat business and referrals.
• Communicated effectively with team members regarding daily tasks, addressing any concerns promptly.
• Self-motivated, with a strong sense of personal responsibility.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
• Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
• Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
• Supported families through difficult times by offering emotional support and education on important care tasks.