Fair leader talented at working with a diverse group of people, effectively handle unexpected situations and juggling multiple tasks.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Behavior Bridges
Puyallup, WA
02.2021 - 01.2022
Executed record filing system to improve document organization and management.
Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
Created and updated records and files to maintain accurate and compliant documents.
Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Verified insurance coverage to prepare for upcoming client appointments.
Supported office staff and operational requirements with administrative tasks.
Program Manager
Right At School LLC
Puyallup, WA
03.2020 - 02.2021
Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
Operated childcare program in accordance with company and state licensing standards.
Operated under CDC guidelines to protect health, safety and well-being of children during COVID-19.
Managed program paperwork and child records to comply with state requirements.
Resolved conflicts and administered corrective action to foster positive experience for children and staff.
Engaged with parents and families to build positive relationships for children to thrive.
Behavior Technician
Maxim Healthcare Services
Tacoma, Washington
07.2019 - 03.2020
Helped implement interventions outlined in behavior treatment plans
Helped patients accomplish daily tasks and build social skills
Observed patients and collected data
Completed required documentation for continued therapy coverage by insurance companies
Child And Youth Assistant
Child And Youth Services- Army
Tacoma, Washington
12.2018 - 08.2019
Supervise students during their daily activities
Engage with students in their daily activities
Assist the teacher in charge of classroom
Clean and sanitize the tables, toys, and areas where children are present
Assist and supervise children during their walk to and from school
After School Program Coordinator/ IP
Santa Ana Unified School District (Wilson Elementary)
Santa Ana, CA
01.2015 - 10.2018
Established and maintained safety procedures that met students', parents', and the school's administration needs
Established and oversaw implementation of an effective budgeting system to ensure that the program maintained required supplies needed
Planned, supervised and managed daily activities such as: modifying the schedule to accommodate the program's needs , the logistics of check-in and check-out procedures, continuously walk through program to ensure that the program ran effectively and safely, and daily met with parents, administration, school staff and students to ensure program was meeting their needs
Planned, supervised, and managed program's events
Responsible for holding yearly program registration, formulating program classes, and creating a waitlist to ensure program always met the desire average daily attendance (ADA)
Responsible for managing staff payroll
Held and ran staff meetings monthly
Managed up to 122 students grade levels TK-5th grade, 4 permanent staff, and 2 staff that rotated very seven weeks
Sales Associate
Build A Bear
Anaheim, CA
03.2014 - 03.2015
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Maintained customer satisfaction while handling product returns quickly and professionally.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Sales Associate
Off Broadway Shoe Warehouse
Orange, CA
08.2013 - 03.2014
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ
06.2024
Associate of Applied Science - Liberal Arts
Santa Ana Community College
Santa Ana
2017
Skills
Strong written and verbal communicator
Positive and encouraging
Fast learner
Organized
Good with computers
Fluent in Spanish
Fair leader
Trained in Restorative Practices
Confident public speaker
CPR and First Aid Certified
Cash register handling knowledge
Strong customer service skills
Skilled typer
References
Laura O'Rourke- Former Employer- (630) 901-9979
Betsy Flores- Acquaintance-(619)559-0598
Emmanuel Gutierrez- Former Coworker- (714) 234-6776
Timeline
Administrative Assistant
Behavior Bridges
02.2021 - 01.2022
Program Manager
Right At School LLC
03.2020 - 02.2021
Behavior Technician
Maxim Healthcare Services
07.2019 - 03.2020
Child And Youth Assistant
Child And Youth Services- Army
12.2018 - 08.2019
After School Program Coordinator/ IP
Santa Ana Unified School District (Wilson Elementary)