Tania Murray
Charlotte,NC
Summary
Highly competent human resource professional with over 25
years’ experience in providing exceptional customer service. Excels as a team
player, engaged and driven to succeed in a progressive organization of growth
and excellence.
Overview
17
17
years of professional experience
Work History
Pension Benefit Coordinator
Ingersoll Rand
Davidson, North Carolina
06.2012 - Current
- Research and respond to inquiries from employees; build employee pension files
- Produce, assist and review standard reports; maintaining records/files, and account reconciliation
- Provide support as needed in problem resolution, transaction processing and data management; provide support to Analyst I and II
- Review incoming forms for completion and accuracy; take appropriate corrective action
- Provide additional support on special projects and other escalated tasks
- Comply with Standard operating procedures and assist in the development of other SOP’s
- Develop working knowledge of process improvement principles and methodology and operational measures for teams
- Process QDRO’s (Qualified Domestic Order Relations)
Client Support Service Representative
Tiaa Cref
Charlotte, North Carolina
11.2010 - 12.2011
- Coordinated and executed daily operations of clients' requests to transfer assets
- Assisted with IRA enrollments and transfers
- Provided outbound Customer Service support; gathered data and information on asset transfers and rollovers
- Supported Not In Good Order (NIGO) resolutions
- Organized, compiled and processed imaged and scanned files using Pitney Bowes equipment
- Compared data with source documents and re-entered data in verification format to detect errors
- Supported human resources staff with new hire orientations and monthly departmental meetings.
HR Representative
Hewitt Associates
Charlotte, North Carolina
04.2008 - 04.2010
- Assisted managers with performance management, talent manager, learning and development.
- Answered multiple calls per day maintaining a 100% scheduled adherence
- Provided administrative support to various specialist
- Specialized in Life Benefits, Retirements, Workman’s Comp, FMLA, Payroll, and 401k Benefits
- Knowledgeable in process improvement principles and methodology and operational measures for teams
- HR support for Duke Energy and Wachovia
Education
High School Diploma - undefined
Independence High School
1989
Skills
- Detail-oriented
- Time management
- Superb interpersonal skills
- Multitasking
- Communication
- Efficient
Dependable
Data Management
Technical skills
Sociable
People oriented
Self-starter
Timeline
Pension Benefit Coordinator
Ingersoll Rand
06.2012 - Current
Client Support Service Representative
Tiaa Cref
11.2010 - 12.2011
HR Representative
Hewitt Associates
04.2008 - 04.2010
High School Diploma - undefined
Independence High School
Similar Profiles
JOSEPH WILLIAMSJOSEPH WILLIAMS
Cost Accountant at Ingersoll Rand Corporation DLCCost Accountant at Ingersoll Rand Corporation DLC
Kathy BriedeKathy Briede
Vice President of Product Management at Ingersoll RandVice President of Product Management at Ingersoll Rand
Harold WilliamsHarold Williams
Control Panel Assembler at Ingersoll RandControl Panel Assembler at Ingersoll Rand
CHETNA MUKERIYACHETNA MUKERIYA
Sales Executive at INGERSOLL RANDSales Executive at INGERSOLL RAND
Kevin DoughertyKevin Dougherty
Hospitality Manager, Guest Servies, Bayhost at TopGolfHospitality Manager, Guest Servies, Bayhost at TopGolf