Tanya Orta
Holding Hands Pediatric Therapy & Adult Services
Valencia
2
Languages
1
Certification
12
years of professional experience
Dedicated administrative professional with experience providing excellent customer service, managing records, coordinating schedules, and supporting daily office operations. Skilled at handling high-volume tasks, communicating with clients and team members, resolving issues, and maintaining accurate documentation in fast-paced environments. Strong organizational skills with the ability to prioritize multiple responsibilities while maintaining attention to detail. Proficient in Microsoft Office and committed to creating a positive experience for customers, colleagues, and business partners.
Work History
Behavioral Technician
11 Months- Delivered targeted ABA therapy to enhance communication, social, and adaptive functioning skills for four children with autism and developmental disabilities.
- Created detailed clinical session notes to effectively document observed behaviors and client reactions during skill acquisition.
- Collected and analyzed objective behavior data to ensure alignment with treatment goals.
- Developed and implemented tailored treatment plans to achieve high fidelity, supporting ongoing progress in developmental and behavioral goals.
- Designed and executed interventions focused on play and routine to support clients in reaching up to 80% of their skill-acquisition goals during treatment periods.
Production scheduler
2 Years 4 Months- Streamlined high-volume production processes and workflows, guaranteeing on-time order fulfillment while optimizing operational performance.
- Scheduled work orders for 70-80 employees across multiple departments, improving workflow efficiency and meeting daily production goals.
- Monitored inventory levels and material availability for more than 100 SKU's, reducing production downtime and preventing schedule disruptions.
- Coordinated production schedules for more than 75 daily manufacturing orders, ensuring 95% on time completion and minimizing production delays.
- Coordinated inbound and outbound call operations, prioritizing clear communication to enhance issue resolution and sustain uninterrupted production.
- Analyzed production data and created detailed capacity reports in Excel using pivot tables, supporting effective scheduling and resource management.
- Facilitated daily department-wide production meetings to drive alignment on priorities, track performance metrics, and proactively address operational risks.
Traffic clerk/ Inventory specialist
4 Years 7 Months- Analyzed operational records comprehensively to guarantee 100% compliance with established shipping freight and transportation documentation protocols.
- Managed over 60 phone call and email inquiries per shift to ensure prompt customer service.
- Executed preparation and processing of over 200 bills of lading, delivery receipts, and shipping documents weekly.
- Monitored and updated shipment records in company systems, achieving 99% accuracy to minimize errors and improve overall record management efficiency.
- Managed multiple administrative responsibilities in a fast-paced setting to support operational efficiency and meet critical deadlines.
- Coordinated filing of reports and management of office documents to ensure smooth administrative workflows.
Office clerk/Receptionist
1 Year 11 Months- Greeted more than 30 visitors and clients daily with a professional and welcoming approach, creating a positive first impression and enhancing customer satisfaction.
- Implemented systematic filing organization and elevated data entry precision, significantly reducing time required to access client records.
- Maintained more than 300 client records and confidential documents, ensuring accurate filing, easy retrieval, and compliance with privacy procedures.
- Managed client interactions, ensuring high-quality service delivery that contributed to improved client satisfaction and retention rates.
- Facilitated collaboration with insurance companies to enhance efficiency in resolving policy and claims matters.
- Optimized inquiry handling processes to improve response times and elevate overall client satisfaction.
Special Education Assistant
2 Years 7 Months- Assisted teachers with implementing Individualized Education Programs (IEPs) and classroom accommodations.
- Supported teachers in implementing Individualized Education Programs (IEPs) and classroom accommodations to enhance student learning experiences.
- Provided academic support in reading, writing, math, and daily classroom activities.
- Monitored student progress and documented behaviors and achievements to inform targeted support and intervention strategies.
- Monitored student progress and documented behaviors, achievements, and areas needing improvement.
- Assisted with classroom management to maintain a safe, structured, and inclusive learning environment.
- Adapted learning materials and activities to align with individual student needs and learning styles, promoting engagement and understanding.
- Built positive relationships with students and families through patience, empathy, and consistent support.
Education
B.S - Health Administration
Expected
A.A - Liberal Studies
Skills
Behavioral Data Analysis
Therapeutic Documentation
Client support
Microsoft Office Suite (Word
Excel
Outlook
PowerPoint)
Communication & Interpersonal Skills
Calendar management
Records management
File organization
Office coordination
Problem-Solving & Attention to Detail
Proficient in Spanish
Communication & Interpersonal Skills
Email & Calendar Management Tools
Certification
- Crisis Prevention Intervention (CPI) | Holding Hands Pediatric | 2025-10 Expires 2027-10
- CPR | National Health and Safety Association| 2025-09 2027-09
- Rethink RBT training | 2025-10
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Behavioral Technician
Holding Hands Pediatric Therapy & Adult Services
09.2025 - CurrentRead More
Production scheduler
Anthony International
09.2021 - 01.2024Read More
Traffic clerk/ Inventory specialist
Anthony International
02.2017 - 09.2021Read More
Office clerk/Receptionist
Insurance Bonanza
03.2015 - 02.2017Read More
Special Education Assistant
Fenton Avenue Charter School
07.2014 - 02.2017Read More
Los Angeles Mission College
A.A from Liberal Studies
Read More
California State University Northridge
B.S from Health Administration
Read More