Tania Ortiz

Customer service

Creating invoices

Taking payments

Delivering products/rentals

Scheduling

• Provided a superior customer experience in order to build a loyal customer base.
• Answered customer calls promptly to avoid long wait times on hold.
• Dealt with a wide range of customer service, operational, and administrative tasks every day.
• Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.

• Provided a superior customer experience in order to build a loyal customer base.
• Educated customers about promotions to increase sales.
• Am responsible for resolving customer issues and making recommendations.
• Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
• Communicate with customers over the phone or in person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints.
• Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution.

• Provided primary customer support to internal and external customers in a fast-paced [Type] environment.
• Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
• Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
• Explained the features and capabilities of [Type] offerings to customers to help them understand the products and get the most out of them.

• Listened to the questions and concerns of customers in order to provide answers or responses.
• Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.
• Provided excellent customer service by quickly resolving issues and responding to inquiries.
• Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.