Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Tania Ortiz

Needville,TX

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Associate

Walmart
Wharton, Texas
04.2025 - Current
  • Assisted customers with product inquiries and recommendations.
  • Participated in inventory management and stock replenishment activities.
  • Collaborated with team members to ensure excellent customer service.
  • Engaged customers through effective communication and product demonstrations.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Worked with fellow sales team members to achieve group targets.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used technology resources to assist customers in locating and selecting items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Meat dept clerk

Randall's
Richmond, Texas
09.2024 - 04.2025
  • Assisted customers with meat selections and product inquiries.
  • Maintained cleanliness and organization within the meat display area.
  • Stocked shelves with various meat products to meet customer demand.
  • Prepared meat products for display, ensuring freshness and quality.
  • Monitored inventory levels and communicated restock needs to management.
  • Collaborated with team members to ensure efficient department operations.
  • Followed food safety guidelines during handling and storage of products.
  • Weighed, packaged, priced and labeled items for sale in the department.
  • Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
  • Maintained a clean and orderly work area in accordance with health and safety regulations.
  • Received daily shipments of fresh meat products from suppliers.
  • Assisted customers in selecting cuts of meat according to their needs.
  • Stocked shelves with merchandise to ensure optimal inventory levels were maintained.
  • Performed other duties as assigned by management such as stocking frozen foods section or helping out other departments during peak hours.
  • Followed all food safety guidelines while handling raw meats throughout the day.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Recorded temperature readings of coolers and freezers on a daily basis.

Lead Sales Associate

Specs Liquor And Bar Supply
Fulshear, Texas
09.2022 - 08.2024
  • Assisted customers with product selection and provided detailed product knowledge.
  • Managed inventory levels and organized stock for efficient retrieval.
  • Processed sales transactions accurately using point-of-sale systems.
  • Trained new staff on customer service protocols and product knowledge.
  • Collaborated with team members to maintain a clean and inviting store environment.
  • Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
  • Coordinated promotional displays to enhance product visibility and appeal.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Greeted customers and provided product information.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Performed cashier duties when needed during peak times or shortages in personnel.
  • Cross-trained on different positions to best support team during peak periods.
  • Monitored stock levels, identified discrepancies, and reported them to management.
  • Assisted customers with online ordering inquiries or problems.
  • Organized store displays for maximum visibility of products.
  • Developed pricing models that maximized profits while meeting customer expectations.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.

Sales Associate

Sprouts Farmers Market
Katy, Texas
01.2022 - 08.2023
  • Assisted customers with product inquiries and recommendations.
  • Maintained clean and organized sales floor displays.
  • Collaborated with team members to ensure excellent customer service.
  • Participated in inventory management and stock replenishment activities.
  • Engaged customers through effective communication and product demonstrations.
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.
  • Used technology resources to assist customers in locating and selecting items.
  • Upsold additional items based on customer interests and needs.
  • Placed special orders or called other stores to find desired items.

Meat Department Associate

Kroger's Grocery
Richmond, Texas
07.2012 - 01.2022
  • Prepared and organized meat products for display in the department.
  • Assisted customers with meat selections and provided cooking recommendations.
  • Maintained cleanliness and safety standards in the meat preparation area.
  • Monitored inventory levels and restocked shelves as needed.
  • Operated slicing machines to prepare various meat cuts for sale.
  • Collaborated with team members to ensure efficient department operations.
  • Followed proper food handling guidelines to maintain product quality and safety.
  • Engaged with customers to address inquiries and provide exceptional service.
  • Managed customer complaints professionally and efficiently resolved any issues that arose.
  • Ordered additional supplies when necessary to maintain adequate levels of inventory.
  • Monitored sales trends so appropriate amounts of popular items could be stocked accordingly.
  • Assisted in the development of promotional displays using attractive presentation techniques.
  • Checked incoming orders for accuracy and quality assurance purposes.
  • Rotated stock in accordance with food safety regulations to ensure product freshness.
  • Stocked shelves with fresh meats, ensuring proper storage of products.
  • Conducted routine inspections of merchandise for expiration dates or other signs of spoilage.
  • Reviewed dates on product labels to take appropriate action.
  • Practiced sanitation procedures by maintaining clean and neat work area.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Checked products for temperature and expiration dates to maintain consumer safety.
  • Maintained product knowledge to respond to customer questions and make suggestions.

Education

GED -

W.c.j.c
Richmond, TX
05-2011

Skills

  • Customer service
  • Sales transactions
  • Inventory management
  • Product knowledge
  • Visual merchandising
  • Customer relationship management
  • Team collaboration
  • Cash handling
  • Problem solving
  • Effective communication
  • Attention to detail
  • Food safety compliance
  • Order processing
  • POS system operation
  • Product recommendations
  • Flexible schedule
  • Verbal and written communication
  • Positive and professional
  • Cleaning techniques
  • Guest relations
  • Cash handling accuracy

Certification

  • Food handler certification
  • TABC license

Languages

English
Native/ Bilingual
Spanish
Full Professional

References

References available upon request.

Timeline

Sales Associate

Walmart
04.2025 - Current

Meat dept clerk

Randall's
09.2024 - 04.2025

Lead Sales Associate

Specs Liquor And Bar Supply
09.2022 - 08.2024

Sales Associate

Sprouts Farmers Market
01.2022 - 08.2023

Meat Department Associate

Kroger's Grocery
07.2012 - 01.2022

GED -

W.c.j.c

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