TANIA OSPINA P.

BELLE DENTAL. Receptionist

San Jose. C.A. June 2024

• Updated patient records regularly following each visit or procedure performed.
• Provided administrative support to dental staff including filing and data entry.
• Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
• Created charts for new patients prior to their appointment date.
• Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
• Greeted and welcomed patients in a friendly and professional manner.
• Answered phone calls, scheduled appointments and verified patient insurance coverage.
• Facilitated communication between patients and dental providers through relaying messages accurately.
• Prepared new patient files and updated existing records with new personal, insurance, and medical information.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Maintained master calendar and scheduled new appointments based on provider availability.
• Compiled and coded patient information or data in appropriate computer system.
• Answered telephones and directed calls to appropriate medical or administrative staff.
• Scheduled and confirmed patient appointments and consultations.

• Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
• Maintained an organized filing system of paper documents and electronic files.
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Answered and directed phone calls to appropriate staff members.
• Organized and scheduled meetings and appointments for management.
• Ordered office supplies and managed inventory to ensure a well-stocked office.
• Answered telephones, directed calls, and took messages.
• Scheduled meetings and coordinated materials to be distributed to attendees.
• Inventoried and ordered materials, supplies and services.
• Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
• Maintained filing systems, both electronic and physical, for easy document retrieval.