TANIA OWENS
Logisitics Coordinator
Mount Juliet,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
Logisitic Coordinator
CEVA Logistics Inc.
03.2022 - Current
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Used job-related software to draft and finalize written correspondence and documentation.
Sales Respresentative
Russel Stover Candies
03.2021 - 08.2021
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Order Selector
Aldi
08.2018 - 04.2020
- Physical fast paced environment that is focused on safety while ensuring that orders are completed in a timely manner
- Participate in inventory tasks which include monthly, quarterly, semi-annually, annually, which also includes auditing weekly
- Collaborate with leaders and supervisors to ensure that all task that are assigned are completed thoroughly and ensure that the achieved budgets are closely attained.
Housekeeping Manager
Courtyard By Marriott
07.2016 - 08.2017
- Managed team members in meeting hotel sanitary needs and aesthetic image created by the Marriott brand
- Developed team schedules and monitored productivity along with assisting staff in completing tasks and corrected performance issues
- Responded quickly to guest requests without hesitation and in a timely manner
- Also including room service, bar service, and folio information.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
Merchandise Supervisor
JC Penny
08.2014 - 05.2016
- Recommend merchandise based on customer needs and guide customers in choosing items that reflect personal style and shape, while delivering excellent customer service by greeting and finalizing assistance for each customer
- Facilitate monthly and quarterly physical inventory counts which include gemstone inventory, shoe inventory, and loss prevention inventory
- Created department visuals and media content related to seasonal trends along with advertising information.
Supervisor
HMSHost
03.2013 - 08.2014
- Promote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service
- Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity
- Carefully developed a lucrative annual food and beverage marketing plan and a strict budget to maximize profits.
- Developed and implemented customer service policies to enhance satisfaction.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Sergeant
United States Army, Worldwide
02.2003 - 03.2012
- Responsible for the operation, maintenance, and accountability of all signal associated equipment assigned to my section that valued over $1,500,000
- Performed a wide range of duties requiring strong organizational skills, analytical thinking, and persistence such as: Assisted the Platoon Leader in all technical and tactical planning leading to 100% success
- Served as a resource for new team members; provided information and aided them in obtaining specific support services such as transportation, child care, personal finances, healthcare, housing, etc.
Education
Masters in Business Administration - Business Administration And Management
Strayer University- Jack Welch Management Institute
Nashville, TN12.2021
Bachelor of Business Administration - Business Management in Hospitality And Tourism
Strayer University
Nashville, TN05.2016
Associate of Arts - Culinary Arts
The International Culinary School At The Art Institute of Tennessee
Nashville, TN03.2014
Skills
- Market Research
- Sales Expertise
- Product Management and Pricing
- Onsite Product Demonstrations
- Product and Service Knowledge
- Product Merchandising and Distribution
- Maintaining Customer Database
- New Business Opportunities
- Training and Development
- Performance Improvement
- Continuous Improvement Strategies
- Unsupervised Learning
Timeline
Logisitic Coordinator
CEVA Logistics Inc.
03.2022 - Current
Sales Respresentative
Russel Stover Candies
03.2021 - 08.2021
Order Selector
Aldi
08.2018 - 04.2020
Housekeeping Manager
Courtyard By Marriott
07.2016 - 08.2017
Merchandise Supervisor
JC Penny
08.2014 - 05.2016
Supervisor
HMSHost
03.2013 - 08.2014
Sergeant
United States Army, Worldwide
02.2003 - 03.2012
Masters in Business Administration - Business Administration And Management
Strayer University- Jack Welch Management Institute
Bachelor of Business Administration - Business Management in Hospitality And Tourism
Strayer University
Associate of Arts - Culinary Arts
The International Culinary School At The Art Institute of Tennessee
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