Tania Pardo Flores
Las Vegas,NV
Summary
Highly motivated and detail-oriented, with front-of-the-house and back-of-the-house operations for over 5+ years. Responsible and motivated to learn new skills.
Overview
13
13
years of professional experience
Work History
Assistant Front Desk Manager
Downtown Grand Hotel & Casino
LAS VEGAS , NV
11.2022 - Current
- Greet and welcomed guests to the front desk.
- Assisted with check-in and check-out procedures for guests.
- Handle customer inquiries in a professional and courteous manner.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Resolved guest complaints efficiently and effectively while maintaining professionalism at all times.
- Responsible for training new employees on proper front desk operations and procedures.
- Managed schedules for front desk personnel, scheduling accordingly to business needs.
- Worked closely with other departments such as housekeeping and maintenance in order to ensure smooth operations.
- Performed administrative duties such as filing documents and organizing files.
- Balanced the house accordingly to room availability.
- Responded to guest reviews on Expedia.com, Booking.com.
- Arranged special accommodations for VIP arrivals.
- Provided support during peak hours when needed.
Housekeeping Floor Manager
Downtown Grand Hotel & Casino
Las Vegas, NV
07.2017 - 11.2022
- Ensured that all rooms were cleaned to the highest standards of cleanliness and sanitation.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Scheduled daily tasks for housekeeping staff based on occupancy levels and availability of resources.
- Handled customer complaints promptly and professionally to ensure satisfaction.
- Evaluated performance of staff members through observation and feedback sessions.
- Organized special requests from guests such as extra pillows or blankets, additional cleaning services.
- Performed periodic deep cleans of guest rooms or common areas as needed.
- Implemented health and safety measures according to established guidelines and regulations.
- Coordinated with front desk and maintenance teams to report and address room issues timely.
Lead Porter
Crystal Shop
Las Vegas, NV
09.2011 - 03.2014
- Supervised and coordinated activities to porters.
- Ensure all public areas are cleaned and up to standards.
- Assisted with special projects as needed, including carpet shampooing, stripping, and waxing floors.
- Followed all safety protocols while operating vehicles or machinery on site.
- Trained new employees on job responsibilities and safety procedures according to company standards.
Education
High School Diploma -
Polytechnic High School
Riverside, CASkills
- Problem solving
- Strong leadership skills
- Customer service
- Communication skills
- Multitasking
Timeline
Assistant Front Desk Manager
Downtown Grand Hotel & Casino
11.2022 - Current
Housekeeping Floor Manager
Downtown Grand Hotel & Casino
07.2017 - 11.2022
Lead Porter
Crystal Shop
09.2011 - 03.2014
High School Diploma -
Polytechnic High School
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