Tania Perez

• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Responded proactively and positively to rapid change.
• Investigated and resolved accounting, service and delivery concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests for products, services and company information.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Delivered prompt service to prioritize customer needs.

• Helped patients effectively manage routine bathing, grooming and other hygiene needs
• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
• Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
• Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep CNA informed of changes
• Transported patients between rooms and appointments or testing locations
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
• Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
• Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RN’s informed of changes
• Supported ambulation and physical therapy needs by conducting planned exercise routines
• Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
• Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
• Oversaw and maintained patients' rooms, group living areas and nurse stations
• Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes

• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Documented observations and baseline measurements in medical records.
• Collected and transported Blood and Urine specimens to prepare for lab testing.
• Organized and maintained general supply storage areas.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
• Provided physical support to patients through diverse types of mobility assistance.
• Collected laboratory specimens, dropped off at laboratories and picked up test results.
• Helped patients complete activities of daily living.
• Responded to emergency situations to help with lifting and transporting patients.
• Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Collected and transported specimens to prepare for lab testing.
• Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
• Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.

• Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
• Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
• Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
• Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
• Networked with other educators to promote awareness of advanced teaching practices and development of 21st Century skills.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Collaborated with team of faculty to develop after-school tutorial program for students in need of extra help.
• Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
• Cleaned and connected fistulas, grafts, and catheters to prevent infection.
• Set up and operated dialysis machines for patients receiving treatment for kidney failure.
• Recorded client data on hemodialysis flow chart.
• Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
• Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
• Administered Heparin, oxygen, anesthetic, and saline as prescribed.
• Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
• Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
• Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
• Conducted equipment and safety checks on hemodialysis equipment and supplies.
• Started and ended reverse osmosis water systems and completed water quality monitoring tests.
• Safely transported, transferred, and positioned patients on chairs for treatment.
• Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
• Provided consultation to patients on community support programs, ambulatory treatment options, or termination of treatment.
• Ran successful practice with robust patient load and high satisfaction scores due to quality of care.
• Helped patients obtain advanced treatment by referring to specialists.
• Set-up equipment for dialysis and primed dialyzer in preparation for use.

+ Edit or add your own

• Provided in-patient care for Number dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.