Tania Pimentel
Avon,CT
Summary
Office manager with extensive experience in managing essential business functions across diverse environments. Proven ability to enhance productivity, efficiency, and service quality through analytical approaches. Strong organizational skills with a focus on task prioritization and deadline management.
Overview
14
14
years of professional experience
Work History
Office Manager
The Dorman Law Firm, LLC
Hartford, CT
09.2022 - Current
- Developed and implemented office policies and procedures to enhance operational efficiency.
- Assisted in budget development for departmental expenses, ensuring financial accountability.
- Processed payroll accurately and maintained documentation for all personnel matters.
- Supervised staff, organized schedules, and delegated tasks to optimize productivity.
- Responded to customer inquiries via phone and email, fostering strong client relationships.
- Tracked invoices and payments, ensuring accuracy for accounts receivable and payable.
- Managed front desk operations, greeting visitors and providing accurate information.
- Monitored inventory levels and placed orders to maintain adequate supplies.
Office Manager
Marc Gottesdiener & Co., INC
Hartford, USA
05.2017 - 11.2021
- Payroll duties, ensure that all employees were paid on time and accurately
- Manage and oversee rental and Airbnb properties
- Hire and monitor office staff
- Ensure all guests complains were resolved before checkout of Airbnb properties
Shift Manager
Coliseum Gymnasium
Queens, USA
05.2015 - 10.2016
- Front office duties/Cashier handling
- Enroll new guests
- New hires training
- Monitor staff and delegate duties
- Daily staff meetings/ motivational briefings
Vice President of Operation
American Foreclosure Network Systems, LLC
New York, USA
08.2012 - 01.2015
- Financial planning, budgeting, cash flow, and investment priorities.
- Oversee, direct and organize the financing and operation teams.
- Ensure staff members receive timely and appropriate training and development.
- Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments and payroll.
Customer Service Representative/Teller
Queens Check Cashing
Jamaica, USA
07.2011 - 08.2012
- Checks cashing, verify checks, ATM, western union money transfers, money orders, utility bill payments, give the customers a superior customer service, answering phone calls, and keep a clean environment.
- Delivering company services to customers in a professional manner. Resolve customers complains and/or problems.
Customer service representative/Teller
PLS check cashing
Corona, USA
04.2011 - 09.2011
- Check cashing, ATM, Western Union money transfers, money orders, utility bill payments, give the customers a superior customer service, keep a clean environment, delivering company services to customers in a professional manner, resolve customers complains and/or problems or refer them to the store manager.
Education
Some College (No Degree) - Criminal Justice
LaGuardia Community College
Long Island City, NYSkills
- Bilingual proficiency
- Payroll management
- Budgeting and forecasting
- Inventory control
- Staff supervision
- Customer service and relations
- Accounts payable and receivable
- Schedule organization
- Task delegation
- Conflict resolution
- Employee training and development
- Human resources management
- Scheduling coordination
- Banking operations
- Clear communication skills
- Payroll processing
- Planning and scheduling
- Computer proficiency
- Microsoft Office Suite expertise
- QuickBooks knowledge
- Office administration
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Office Manager
The Dorman Law Firm, LLC
09.2022 - Current
Office Manager
Marc Gottesdiener & Co., INC
05.2017 - 11.2021
Shift Manager
Coliseum Gymnasium
05.2015 - 10.2016
Vice President of Operation
American Foreclosure Network Systems, LLC
08.2012 - 01.2015
Customer Service Representative/Teller
Queens Check Cashing
07.2011 - 08.2012
Customer service representative/Teller
PLS check cashing
04.2011 - 09.2011
Some College (No Degree) - Criminal Justice
LaGuardia Community College
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