Tania Quinones
Commerce City,CO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
USR
Westerra Credit Union
08.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with banking needs and inquiries.
Barista Shift Supervisor
Starbucks
08.2019 - 07.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
Education
High School Diploma -
Hinkley High School
Aurora, CO05.2018
Skills
- Analytical and Critical Thinking
- Decision-Making
- Supervision and leadership
- Relationship Building
- Flexible and Adaptable
- Calm Under Pressure
- Problem Resolution
- Customer Relations
- Customer Service
- Regulatory Compliance
- Customer Relationship Building
Timeline
USR
Westerra Credit Union
08.2021 - Current
Barista Shift Supervisor
Starbucks
08.2019 - 07.2021
High School Diploma -
Hinkley High School
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