Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Tania Quinones

Lehigh Acres,United States

Summary

Experienced Customer Service Representative skilled in effective communication, active listening, and problem-solving. Utilizes service-oriented behaviors to improve customer experiences and foster loyalty by understanding their desires and delivering tailored solutions. Committed to ensuring utmost customer satisfaction through exceptional service and unmatched support. Proficient in implementing customer service best practices and adept at finding effective solutions to address customer needs.

Overview

3
3
years of professional experience

Work History

Wireless representative

TROC
11.2023 - 04.2024
  • Selling products and explaining their cost and benefit to the customer
  • Organizing legally binding documents and contracts
  • Learning Verizon, AT&T, and T-Mobile along with other mobile company's software and methods of communication
  • Advertising promotions and informing a customer of their benefits
  • Phone calls to customer service and verifying customer integrity.

Retail Associate

Bealls Inc
10.2022 - 06.2023
  • Demonstrated excellent customer service skills in a fast-paced retail environment and achieved employee-of-the-month honors
  • Assisted in the training of new retail staff
  • Collaborated with other retail staff to ensure all customer needs were met in a timely manner
  • Performed cashier duties in a high-volume retail environment.

Team Member

Culver Franchising System, LLC
08.2021 - 09.2022
  • Greeted guests pleasantly and answered menu questions
  • Operated register to process payments and collect cash payments for order totals
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards
  • Trained new employees by demonstrating tasks and coaching them during daily activities
  • Restocked condiment dispensers, napkins, silverware, and drink machines to prevent shortages
  • Greeted customers at the drive-thru and took food orders
  • Cleared trays and removed trash from tables before sanitizing surfaces
  • Recorded orders by answering customer questions and entering requests in the system
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Used cash registers and calculators to prepare bills, accept payments, and make changes.

Education

Bachelor of Science - Software Engineering

Florida Gulf Coast University
Fort Myers, FL
05-2026

High School Diploma -

Lehigh Senior High School
Lehigh Acres, FL
05.2022

Skills

  • Adaptability
  • Computer Mechanics Expert
  • Customer Service
  • Fluent and Clear Communication Skills
  • Appointment Scheduling
  • Building Customer Loyalty
  • Friendly and Helpful
  • Documentation And Reporting
  • Microsoft applications proficiency
  • Organizational Skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Software

Office 360

Timeline

Wireless representative

TROC
11.2023 - 04.2024

Retail Associate

Bealls Inc
10.2022 - 06.2023

Team Member

Culver Franchising System, LLC
08.2021 - 09.2022

Bachelor of Science - Software Engineering

Florida Gulf Coast University

High School Diploma -

Lehigh Senior High School

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Tania Quinones