Tania Revelo
Takoma Park,MD
Summary
A hardworking employee dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Ensuring an authentic relationship with superiors, team members, customer where the needs are met through honesty and compassion. Problem-solving driven believing challenges are opportunities for growth.
Overview
10
10
years of professional experience
Work History
Community Development Services Counselor
Rock Creek Foundation
Silver Spring, MD
05.2023 - Current
- Assisted clients in developing life skills and independent living abilities.
- Developed individualized plans for clients and monitored progress towards goals.
- Participated in team meetings, providing input regarding client care plans.
- Facilitated recreational activities that encouraged socialization and skill development.
- Provided transportation for clients to various appointments or activities as required.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Served as an advocate for clients in securing resources such as housing, employment.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Supervised community outings, enabling clients to achieve maximum personal independence.
Parish Secretary/Business Manager
Our Lady Of Sorrows Church
Takoma Park, Maryland
07.2022 - 01.2023
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Scheduled meetings and sent invitations specifying time and location.
- Managed multiple calendars and contacts using computer software.
- Created and updated spreadsheets to track and report data.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Determined needs of visitors and provided information or solutions.
- Completed projects milestones on time by keeping team members on task and operating with efficiency.
Operation Manager
CatholicEstore
Beltsville, MD
03.2017 - 08.2022
- Daily communication with vendors and customers via email, phone calls, and in person.
- Organization of In stock products such as quality check and packing for fulfillment.
- Delegate tasks to employees when necessary.
- Ensure safety and cleanliness of workspace.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Monitored resource use to achieve set goals within budget constraints.
- Collected customer fees, managed refunds and provided complete sales documentation.
Team Member
Party City
Wheaton , MD
10.2015 - 03.2017
- Addressed customer needs, responding to specific requests.
- Trained new team members using approved training materials and information.
- Lift, push and pull up to 25lbs daily.
- Cleaning, store recovery, setting plan-o-grams and endcap maintenance.
- Climbing ladders to re-stock and obtain merchandise for our customers.
- Ringing transactions on a register.
- Utilization of our helium system to fulfill customer orders.
- Worked hard to learn required tasks quickly to maximize performance.
- Developed positive customer relationships through friendly greeting and excellent service.
Housekeeping Associate
Equinox Fitness
Bethesda, MD
08.2014 - 08.2015
- Removed trash from rooms and replaced liners to wastebaskets.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Ensure that the club and exercise equipment are clean and well maintained while providing all members, prospective members, and guests with excellent customer service
- Ensure that the sidewalk entrance and lobby are presentable
- Clean the locker room and stock all locker room consumables
- Clean and organize storage, laundry, exercise, and coat rooms
- Maintain an adequate supply of towels on the exercise floor
- Provide maintenance for all equipment
Education
High School Diploma -
Montgomery Blair High School
Silver Spring, MD07.2016
Skills
- Bilingual in English and Spanish
- Solutions development
- Customer Service
- MS Office Proficient
- Business and Operations Management
- Quality assurance and control
- Customer relationship management
- Verbal and Written Communication
Timeline
Community Development Services Counselor
Rock Creek Foundation
05.2023 - Current
Parish Secretary/Business Manager
Our Lady Of Sorrows Church
07.2022 - 01.2023
Operation Manager
CatholicEstore
03.2017 - 08.2022
Team Member
Party City
10.2015 - 03.2017
Housekeeping Associate
Equinox Fitness
08.2014 - 08.2015
High School Diploma -
Montgomery Blair High School
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