Tania Ricketts
Bronx
Summary
A highly motivated, dedicated and result oriented professional with a track record of delivering excellent customer experiences and a passion for exceeding expectations. One who is eager to learn and develop in a fast-paced and dynamic environment.
Overview
23
23
years of professional experience
5
5
Certifications
Work History
Take-Out Specialist
Red Lobster Seafood Restaurant
02.2025 - Current
- Efficiently processing take-out orders and ensuring order accuracy thus enhancing customer satisfaction.
- Review orders to determine appropriate delivery inclusions.
- Assist with management of inventory, keeping track of stock levels for packaging materials and condiments.
- Maintenance of work areas to comply with food handling and safety regulations.
- Develop strong product knowledge to address customer inquiries and make educated recommendations based on their preferences.
- Built rapport with regular customers through friendly interactions and personalized service recommendations based on their preferences.
Ecommerce-In-Store Shopper
Wholefoods Market
01.2023 - Current
- Maintain high satisfaction ratings by completing orders within stipulated time while making good selections for customers.
- Memorization of store layout to fulfill orders using the shortest, most efficient route.
- Carefully reviewing customer orders to locate accurate items by regular utilization of the assigned app to identify any changes.
- Placement of completed orders in labeled, temperature-appropriate storage pending pick up.
Customer Service/ Call Centre Manager
Police Emergency Communication Center
09.2010 - 01.2025
- Successful implementation and management of the Quality Assurance Unit
- Annually recognized for outstanding performance in providing customer service
- Commendable training and mentorship of team members
- Effective training and sensitization of staff in Customer Service and use of various computer systems
- Developed strategies which resulted in improved motivation and performance- average handling time, wait times, service levels and call quality
- Commendable public sensitization representative / panelist
Front Office Customer Care Agent
Digicel Jamaica Limited
05.2002 - 08.2010
- Welcoming and greeting of walk-in customers
- Provide information about products and services
- Professional de-escalation and resolution of customers' queries and complaints
- Handle inbound/outbound calls
- Commendable First Call Resolution (FCR) statistics
- Selected to provide customer service support to Digicel Front offices across the Caribbean
- Multiple Awards for Top Customer Service Agent
- Multiple Awards for Overall Outstanding Performance
- Lead Front Office Customer Support Agent
- Team Spirit Award
- Mentorship of new hires
- Ability to navigate multiple computer systems and applications
Education
Bachelor of Science - International Relations
University of The West Indies
St. Andrew, Jamaica 05.2001 -
High School Diploma - undefined
St. Andrew High School for Girls
Skills
- Attention to detail
- Computer proficiency
- Strong work ethic
- Commendable Customer Service
- Excellent communication skills
- Escalation handling
- Active listener
- Team player
- Patience and empathy
Certification
NCTVET Customer Service Representative (Admin Asst) Level 2, NCTVET, MM/DD/YY
Timeline
Take-Out Specialist
Red Lobster Seafood Restaurant
02.2025 - Current
Ecommerce-In-Store Shopper
Wholefoods Market
01.2023 - Current
Customer Service/ Call Centre Manager
Police Emergency Communication Center
09.2010 - 01.2025
Front Office Customer Care Agent
Digicel Jamaica Limited
05.2002 - 08.2010
Bachelor of Science - International Relations
University of The West Indies
05.2001 -
High School Diploma - undefined
St. Andrew High School for Girls
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