Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tania Robles

San Diego,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Medical Office Assistant II

Kaiser Permanente
11.2022 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Restocked each medical room with adequate supplies in preparation for patients.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Educating patients about Medications, and care plan instructions.
  • Enhanced patient care by accurately performing EKG testing.

Front and Back Office Lead Medical Assistant

Leila Rhodes MD Inc, Urgent Care
06.2019 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each on front and back office procedures and important tasks.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Conducted monthly and quarterly inventory of supplies using
  • Facilitated timely lab work processing by accurately drawing blood samples from patients as needed.
  • Displayed functional familiarity with Microsoft Office functions such as Excel and Word.

Quality Care Navigator, Medical Assistant

Family Health Center Of San Diego
02.2022 - 11.2022
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Facilitated peer-to-peer learning by encouraging collaboration on group projects and assignments.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Expedited workflow through proficient use of software tools such as Microsoft Excel, Word, Access, and other database programs.

Footwear Associate

Footlocker
09.2018 - 06.2019
  • Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
  • Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Footwear Team Lead

Dick's Sporting Goods, Inc
04.2017 - 08.2018
  • Improved team productivity by providing ongoing coaching, feedback, and support to staff members.
  • Organized training sessions for staff members on latest product releases or updates from top brands in the footwear industry.
  • Achieved higher customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Cultivated relationships with vendors for timely deliveries of stock replenishment orders while negotiating favorable terms wherever possible.

Education

High School Diploma -

San Ysidro High School
San Diego, CA
05.2015

Skills

  • Multitasking and Organization
  • Computer Skills
  • Problem-Solving
  • HIPAA Regulations
  • Medical Terminology
  • Spreadsheet tracking
  • Patient Charting
  • Meeting planning
  • CPR Certified
  • Organization and Time Management
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Medical Office Assistant II

Kaiser Permanente
11.2022 - Current

Quality Care Navigator, Medical Assistant

Family Health Center Of San Diego
02.2022 - 11.2022

Front and Back Office Lead Medical Assistant

Leila Rhodes MD Inc, Urgent Care
06.2019 - Current

Footwear Associate

Footlocker
09.2018 - 06.2019

Footwear Team Lead

Dick's Sporting Goods, Inc
04.2017 - 08.2018

High School Diploma -

San Ysidro High School
Tania Robles