Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant II
Kaiser Permanente
11.2022 - Current
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Restocked each medical room with adequate supplies in preparation for patients.
Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Educating patients about Medications, and care plan instructions.
Enhanced patient care by accurately performing EKG testing.
Front and Back Office Lead Medical Assistant
Leila Rhodes MD Inc, Urgent Care
06.2019 - Current
Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Precepted newly hired medical assistants to train each on front and back office procedures and important tasks.
Assisted physicians and nurses with clinical procedures following safe practices.
Documented patient information in EMR and prepared paperwork for medical staff.
Conducted monthly and quarterly inventory of supplies using
Facilitated timely lab work processing by accurately drawing blood samples from patients as needed.
Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
Quality Care Navigator, Medical Assistant
Family Health Center Of San Diego
02.2022 - 11.2022
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Facilitated peer-to-peer learning by encouraging collaboration on group projects and assignments.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Expedited workflow through proficient use of software tools such as Microsoft Excel, Word, Access, and other database programs.
Footwear Associate
Footlocker
09.2018 - 06.2019
Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Footwear Team Lead
Dick's Sporting Goods, Inc
04.2017 - 08.2018
Improved team productivity by providing ongoing coaching, feedback, and support to staff members.
Organized training sessions for staff members on latest product releases or updates from top brands in the footwear industry.
Achieved higher customer satisfaction by providing exceptional product knowledge and personalized recommendations.
Cultivated relationships with vendors for timely deliveries of stock replenishment orders while negotiating favorable terms wherever possible.
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