Tania Rodriguez
Saddle Brook
Summary
Adept at managing high-stress situations. Skilled in both critical thinking and data entry, my proactive approach led to streamlined warehouse operations, significantly boosting efficiency. My blend of customer service expertise and logistical precision showcases a track record of impactful achievements.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Rincon Cibaeno
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cleaner
Proplus Cleaning
06.2024 - 09.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Warehouse Picker
Fashion Logistics
06.2023 - 01.2024
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Streamlined order processing with the effective use of barcode scanners and warehouse management software.
Warehouse Worker
Zara
04.2022 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
No Degree - Education Administration
Cies- Corporacion Iberoamericana De Estudios
Colombia01-2019
No Degree - Auxiliar De Vuelo Y Aeroportuarios
Corporacion Indoamericana De Estudios
Colombia02-2018
High School Diploma -
Fanny Mickey
Colombia12-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint resolution
- Complaint handling
- Client relations
Languages
English
Limited Working
Timeline
Customer Service Representative
Rincon Cibaeno
09.2024 - Current
Cleaner
Proplus Cleaning
06.2024 - 09.2024
Warehouse Picker
Fashion Logistics
06.2023 - 01.2024
Warehouse Worker
Zara
04.2022 - 05.2023
No Degree - Education Administration
Cies- Corporacion Iberoamericana De Estudios
No Degree - Auxiliar De Vuelo Y Aeroportuarios
Corporacion Indoamericana De Estudios
High School Diploma -
Fanny Mickey
Similar Profiles
Rosemary FlorezRosemary Florez
Restaurant Server at El RinconRestaurant Server at El Rincon
Diana CamachoDiana Camacho
Peer Support Specialist at Rincon Family ServicesPeer Support Specialist at Rincon Family Services
Flor SalazarFlor Salazar
Service Associate at Tamaleria Rincon SinaloenseService Associate at Tamaleria Rincon Sinaloense
Alexandra CarusoAlexandra Caruso
Leasing Manager- (Lease Up) at BNE Real Estate ManagementLeasing Manager- (Lease Up) at BNE Real Estate Management
Donna MackaninDonna Mackanin
Restuarant Owner at MemoriesRestuarant Owner at Memories