Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Tania Sanchez

Moore,OK

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Capital One. Skilled in cash handling and demonstrating exceptional patience and empathy, I significantly improved loyalty through effective dispute resolution and informed recommendations. Reliably exceeded performance targets by fostering a welcoming and efficient service environment.

Overview

5
5
years of professional experience

Work History

Cashier

Aldi
09.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Produce Associate

Walmart
06.2024 - Current
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.

French Risk Investigator

Remitly
05.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Capital One
01.2020 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Aliance French
Nicaragua

GED -

Manuel Olivares Rodriguez
Nicaragua.
12-2015

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Money handling
  • Reliability and punctuality

Languages

English
Professional Working
French
Professional Working
Spanish
Native or Bilingual

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Community Cleanup
  • Volunteer Work

Timeline

Cashier

Aldi
09.2024 - Current

Produce Associate

Walmart
06.2024 - Current

French Risk Investigator

Remitly
05.2023 - 12.2023

Customer Service Representative

Capital One
01.2020 - 03.2023

Aliance French

GED -

Manuel Olivares Rodriguez

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Tania Sanchez