Tania S. Correia Assunção
Stoughton
Summary
Dynamic leader with extensive experience at the Department of Transitional Assistance, specializing in project management and team development. Successfully led initiatives that improved operational efficiency and promoted diversity and inclusion. Skilled in coaching and mentoring, enhancing employee engagement, and achieving strategic objectives through innovative approaches.
Overview
20
20
years of professional experience
Work History
Director of the Centralized Assistance Office
Department of Transitional Assistance
Boston
07.2022 - Current
- Provide direct supervision to the Assistant Director and unit supervisors, fostering a strength-based culture that enhances job satisfaction and retention through team-building activities and recognition programs.
- Transfer essential leadership skills to new managers and supervisors, promoting growth, communication, and collaboration within each team.
- Conduct regular one-on-one meetings and implement a staff rotation system to ensure continuous growth and learning across teams.
- Lead high-profile projects with tight deadlines, including addressing CCMO DTA employee discrepancies and system improvements to support timely processing and reduce workload.
- Present system discrepancies and potential resolutions to Quality Control, enhancing departmental efficiency.
- Promote an inclusive environment by engaging with diverse cultures and backgrounds, strengthening departmental collaboration.
- Enhance cultural competency through training and applied knowledge in team meetings and collaborations.
- Foster a mindset of continuous improvement through regular meetings focused on motivation, education, and innovation.
- Identify and implement projects that significantly benefit the department, enhancing team capabilities and mission support.
- As a Mentor Co-chair, increase enrollment in mentorship programs, promoting a culture of lifelong learning and employee growth.
- Utilize coaching methods to develop self-awareness and leadership skills among management and staff.
- Leverage empathy-driven motivation to improve client service and team impact, conducting compassion fatigue and empathy listening sessions.
- Ensure timely reviews and processing of EAEDC, SSI, and SSPS cases, maintaining efficiency and accuracy.
- Streamline office trends and identify areas in need of improvement, requiring training, systems changes, or policy clarifications.
- Coordinate flex schedules and vacation requests to ensure coverage and meet deadlines.
- Ensure program integrity and clear communication of policies and procedures to staff and clients.
Assistant Director of Special Projects for Field Operations
Department of Transitional Assistance
Boston
07.2017 - 07.2022
- Managed high-priority actions for SNAP and Economic Assistance programs, ensuring efficient service delivery and responding to community stakeholder requests.
- Responded to requests from community stakeholders, overseeing and managing delivery needs across the Central Case Management Office.
- Oversaw Central Case Management Office needs, coordinated projects, and provided innovative solutions to meet tight deadlines.
- Enhanced operational efficiency by presenting recommendations, authoring EPRS evaluations, and delivering learning opportunities to promote best practices.
- Conducted LEAD reviews, ensured policy compliance, and motivated the Specialized Unit to achieve goals.
- Coordinated schedules, promoted diversity, and facilitated project completion.
- Represented DTA as a subject matter expert, offered translation support, and managed complex relationships to ensure open communication and consistent decision-making.
Benefit Eligibility & Referral Supervisor
Department of Transitional Assistance
Chelsea
07.2010 - 07.2017
- Led the supervisory unit in aligning with the agency's mission, developing innovative techniques to enhance unit performance and address areas needing improvement, maintaining high service standards, and address improvement areas.
- Conducted professional evaluations and adhered to EPRS procedures, while fostering a cooperative work environment that enhanced team synergy.
- Conducted thorough professional evaluations for all unit staff, adhering to Employee Performance Review System (EPRS) time frames and procedures.
- Motivated and empowered team members to deliver timely, accurate services, and cultivated harmonious relationships among diverse populations.
- Played a key role in recruiting top talent, providing comprehensive training for new hires, and serving as the Appeals Liaison for the EOHHS Chelsea Center to facilitate effective communication and resolution of appeals.
Benefits Eligibility & Referral Social Worker A/B
Department of Transitional Assistance
Boston
11.2005 - 07.2010
- Determined client eligibility for assistance programs and employment services, managed case maintenance and referrals to necessary resources.
- Explained eligibility decisions clearly to clients, provided authorizations, guidance, and placement assistance.
- Monitored cases for compliance with rules and regulations.
- Assisted individuals and families in transitioning to work.
- Adhered to department policy and collective bargaining agreements.
Intern
Roxbury District Court
Boston
01.2005 - 05.2005
- Conducted interviews with probationers to assess risk and needs for informed case management.
- Maintained accurate and clear case records for stakeholders, analyzed case data to support investigations and supervision.
- Facilitated interagency communication with courts, social services, and police, supported court procedures, assisting judges and legal professionals.
- Delivered Portuguese and Spanish translation services, updated probationers' folders and recorded depositions and fees.
- Provided community service information to offenders for rehabilitation.
Education
Bachelor of Science - Criminal Justice, English, Psychology
Newbury College
Brookline, MA01.2005
Skills
- Project management
- Employee training
- Performance evaluation
- Stakeholder engagement
- Process improvement
- Team building
- Cultural competency
- Conflict resolution
- Communication strategies
- Mentorship program development
- Diversity promotion
- Operational efficiency
- Coaching and mentoring
- Team management
- Decision-making
- Data analysis
- Policy writing
- Multitasking and organization
- Program management
- Problem-solving
- Leadership development
- People management
- Performance management
- Verbal and written communication
- Relationship building
- Team collaboration
- Creativity and innovation
- Staff management
- Industry knowledge
- Hiring and retention
- Visionary leadership
- Project coordination
- Goal setting
- Operations management
- Strategic planning
- Client relations
- Rules and regulations
- Charismatic leader
- Change management
- Analytical thinking
- Business strategy
- Organizational development
- Risk management
- Issues resolution
- Staff development
- Cross-functional team leadership
- Employee development
- Task delegation
- Content development
- Strategies and goals
- Innovation management
- Legal and regulatory compliance
- Crisis management
- Time management
References
Available upon request.
Languages
- English
- Portuguese
- Spanish
- Cape Verdean Creole
Core Qualifications And Trainings
- Transformational Leadership, Tony Robbins' 'Unleash the Power Within', 11/01/24, Jay Shetty Coaching Certification, 04/01/24
- Strategic Management and Leadership, CORE Management Program, 06/01/20, MASSP Succession Planning Program Certificate, Office Director Track, 06/01/13, Commonwealth Supervisor Certificate Program, 06/01/12
- Academic Excellence, Dean’s List for six consecutive semesters
- Technical Proficiency, Proficient in BEACON, Microsoft Office Suite, data processing, and Electronic Document Management
- Policy Expertise, Exceptional knowledge of TAFDC, EAEDC, and SNAP laws and regulations
- Adaptability and Resilience, Thrives in high-stress, fast-paced environments
- Interpersonal and Coaching Skills, Skilled in interpreting rules and regulations
- Personal Attributes, Exceptionally detail-oriented, Motivational leader, Unwavering reliability
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Cape Verdean Creole
Elementary
Timeline
Director of the Centralized Assistance Office
Department of Transitional Assistance
07.2022 - Current
Assistant Director of Special Projects for Field Operations
Department of Transitional Assistance
07.2017 - 07.2022
Benefit Eligibility & Referral Supervisor
Department of Transitional Assistance
07.2010 - 07.2017
Benefits Eligibility & Referral Social Worker A/B
Department of Transitional Assistance
11.2005 - 07.2010
Intern
Roxbury District Court
01.2005 - 05.2005
Bachelor of Science - Criminal Justice, English, Psychology
Newbury College
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