Tania Smith

• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Completed daily financial activities and prepared weekly reports for management to inform decision-making.
• Trained new employees and delegated daily tasks and responsibilities for success and productivity.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

• Conducting buyer consultations with clients, hosting open houses while upholding a code of ethics with the public and giving my professional opinion and guidance.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Prepared and presented contracts and legal documents to clients.
• Negotiated contracts with buyers and sellers to maximize customer savings.

• Delivered customer service to those who's families were victim to COVID-19 related death or disaster assistance sufferance.
• Handled customer inquiries and suggestions compassionately and professionally.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Updated account information to maintain customer records.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Efficiently transported military equipment ranging from grenades, missiles, machine guns, loaded magazines making sure they are concealed and ready for use upon delivery.
• Used expert training to manage billions of dollars worth of inventory of materials and ammunition supply.
• Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
• Handled inspection, inventory and issuance of ammunition to teams of soldiers.
• Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment.

• Maintained accurate records of team attendance and documented disciplinary actions.
• Monitored production levels and implemented measures to increase output.
• Evaluated team performance and provided feedback on areas requiring improvement.
• Developed standard operating procedures for team to follow and maintained records of activities.
• Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
• Handled day-to-day shipping and receiving overseeing more than 400 packages of military equipment per day.
• Monitored progress of tasks to provide feedback for improvement.
• Met or exceeded production goals and objectives by following strict procedures.
• Developed and implemented strategies to improve team productivity and efficiency.
• Assigned tasks to team members to complete within designated time frames.

National Training Center (temporary duty travel)

• During field training I executed several different jobs one assisting the human resource specialists. Analyzing and reported on employee turnover rates to determine root causes and make recommendations for improvement.
• Monitored soldiers work and requests, military documentation, while distributing tasks from leadership.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Advocated for soldiers E4 and below, helping to identify and resolve conflicts.