Tania Sotelo
Denver City,Texas
Summary
I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
PRC
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Blue Cross Blue Shield Of Texas
01.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Onesupport
01.2022 - 01.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and updated databases to handle customer data.
Manager
POLLO RICO
02.2018 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Receiving Associate
Walmart
03.2017 - 02.2018
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Compared shipping orders and invoices against contents received to verify accuracy.
Duty Manager Supervisor
Subway
03.2016 - 12.2016
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Duty Manager Supervisor
McDonald's
05.2013 - 11.2015
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
High School Diploma -
Jefferson High School
Greeley, CO05.2012
Skills
- Retail Sales Customer Service
- Lotus Notes
- Report Creation
- Fleet Dispatching
- Active Listening
- Freight Operations
- Stocking and Replenishing
- Credit Card Payment Processing
- Microsoft PowerPoint
- Business Development Understanding
- Microsoft Word
- Account Management
- Customer Relations
- Microsoft Excel
- Staff Training
- Multi-Line Phone Talent
- Project Management Abilities
- Customer Service
- Receiving Support
- Technical Support
- Coordination
- Prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
PRC
07.2023 - Current
Customer Service Representative
Blue Cross Blue Shield Of Texas
01.2023 - 07.2023
Customer Service Representative
Onesupport
01.2022 - 01.2022
Manager
POLLO RICO
02.2018 - 12.2021
Receiving Associate
Walmart
03.2017 - 02.2018
Duty Manager Supervisor
Subway
03.2016 - 12.2016
Duty Manager Supervisor
McDonald's
05.2013 - 11.2015
High School Diploma -
Jefferson High School
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