Tania Stavrum
Clackamas,OR
Summary
Knowledgeable and dedicated customer service professional with extensive sales experience in. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Rehabilitation Office Assistant
Providence Health & Services
Lake Oswego, OR
06.2021 - 08.2022
- Knowledge of advanced medical software including: EPIC, LAWSON, and INSTAMED.
- Provided quality customer service by checking in/out patients and scheduling them for future visits at our clinic.
- Produced high-quality communications for internal and external use.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
Barista, Customer Service Represenative
Peets Coffee, Town Cnt
Happy Valley, OR
08.2019 - 06.2020
- Provided expertise on drinks and products, including demonstrating features, and answering questions.
- Prioritized drink requests while managing interruptions.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Customer Service Represenative
Home Depot
Oregon City, OR
08.2020 - 11.2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Performed duties helping customers initiate returns through Home Depot’s customer service system (ESVS and Order-up), assisted customers with setting appointments, shipping and special order requests through the HD web-based system (ESVS), and arranging merchandise pick-up at other branch locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts - Film
Clackamas Community College
Oregon City, OR06.2025
GED -
Clackamas High School
Clackamas, OR06.2016
Skills
- Scheduling
- Office management
- Administrative support and leadership skills
- Multi-Line Phone Proficiency
- Training development aptitude
- Strategic sales knowledge
- Creative problem solving
- Performance improvement
Accomplishments
- Managed daily schedules of therapists and patients in regards to physical therapy.
- Documented and resolved referrals which led to successful discharge of patient care.
- Successfully adapted to advanced medical software's, contributing to patient care.
- Achieved high-quality customer service and communication for both staff and patients.
Timeline
Rehabilitation Office Assistant
Providence Health & Services
06.2021 - 08.2022
Customer Service Represenative
Home Depot
08.2020 - 11.2020
Barista, Customer Service Represenative
Peets Coffee, Town Cnt
08.2019 - 06.2020
Associate of Arts - Film
Clackamas Community College
GED -
Clackamas High School
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