Tania Valdez
Las Vegas
Summary
Experienced in mobile check processing and fraud monitoring, effectively managed client accounts to ensure security and accuracy. Demonstrated proficiency in online banking support, ATM balancing, and account auditing, contributing to streamlined operations and enhanced customer satisfaction. Spearheaded the implementation of new digital platforms that improved member engagement and service delivery processes. Proven ability to multitask and resolve problems efficiently while maintaining a detail-oriented approach to client communication and appointment management.
Overview
9
9
years of professional experience
Work History
Operations support officer
Silver State Schooled Credit Union
Las Vegas
04.2017 - Current
- Processed and managed the result of mobile checks
- Monitored fraudulent activity with clients accounts
- Assisted members over the phone with their online banking experience
- Balanced and accounted for ATMs
- Processed online wire transfers
- Researched account history for banking clients
- Spearheaded the implementation of new digital platforms, enhancing member engagement and streamlining service delivery processes.
- Audit accounts and loans
- Processing checks and electronic payments
- Respond to emails and chats
- Process fees
Chiropractor Assistant
Neck and Back
Las Vegas
- Assisted with Patient therapy through all stages for the patient
- Front deck assistant and provided communication translation for Spanish-speaking patients
- Responsible for Patient X-rays, records and overall visit
- Worked closely with general chiropractor to ensure daily operations and patient expectation were met
- Compiled Patient files and managed appointments
- Provided excellent customer services to ensure the comfort of our patients
Hostess
China Poblano
Las Vegas
- Assisted guest to tables that were the best of their liking
- Always a problem solver, quick to assist guest by making sure their comfortable, enjoying themselves and will have a future visit
- Greeted and accommodated guest with excellent service in high volume restaurant
- Managed reservation bookings in person, over the hone and walk-ins
- Prepared and serves take out orders
Education
High School Diploma -
Eldorado High School
Las Vegas, NevadaSkills
- Mobile check processing
- Fraud monitoring
- Online banking support
- ATM balancing
- Detail oriented
- multitask
- Digital platform implementation
- Account auditing
- Client communication
- Appointment management
- Customer service excellence
- Problem resolution
- Works in a timely manner
Timeline
Operations support officer
Silver State Schooled Credit Union
04.2017 - Current
Chiropractor Assistant
Neck and Back
Hostess
China Poblano
High School Diploma -
Eldorado High School