Hi, I’m
Tania Vazquez Paldi
Destination Expert
Coral Springs,FL
Price is what you pay. Value is what you get.
Warren Buffett
Summary
Travel consultant with 25 years plus of hospitality industry, with travel proficiency in over 57 countries, experience from those more than 8 years of experience as a travel consultant for FIT's.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Ready to change my professional path if need be thus learning other skills or utilizing what I have learned already and being part of an awesome team
Overview
33
years of professional experience
2
Language
Work History
Yalla Tours USA
Sales Advisor
08.2023 - Current
Job overview
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Increased sales by offering advice on purchases and promoting additional products.
- Stayed current on company offerings and industry trends.
- Collaborated with cross-functional teams to identify and address customer needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
- Informed customers of promotions to increase sales productivity and volume.
- Developed long-lasting client relationships by providing exceptional customer service.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Demonstrated features, answered questions and offered solutions.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Responded to in-person and telephone requests for information about company offerings.
- Excellent communication skills, both verbal and written.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Avanti Destinations
Travel Consultant
05.2014 - 12.2022
Job overview
- 8 years of experience as a travel consultant for FIT market, assisting USA and Canada in European, Asian, Central America, and South American markets
- Trained in Amadeus, for booking air, booking engines for rail, car, and hotel bookings telephone etiquette, excellent customer service and follow-ups with agents, Fam trips, planning for customized itineraries and suggestions with extensive experience in the destinations by personal and work-related travels thus trying multiple products
- Dealing directly with travel agents and direct clients when needed.
- Advised customers on necessary travel documents and visa requirements to successfully reach the planned destination.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Handled sensitive information with professionalism and discretion.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Implemented effective sales strategies that resulted in meeting or exceeding revenue targets consistently throughout tenure.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Followed up with customers to increase customer service with travel plans.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Organized trips for individual, family and business travelers.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Updated and maintained customer databases to increase customer retention.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Collaborated with colleagues to create and promote special travel packages.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Collected, handled and documented payments for travel services and associated feels.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained and updated corporate traveler profiles with current information.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Built strong relationships with clients through exceptional communication and personalized service.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Yalla' Tours USA
Travel Consultant
01.2013 - 02.2014
Job overview
- In this short period worked as a specialist for Cuba sales and the Emirates conducted Fam trips in both destinations and helped to organize the itineraries and to provide more information in the documents provided to the US travelers with Yalla' tours
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Organized trips for individual, family and business travelers.
- Maintained and updated corporate traveler profiles with current information.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Followed up with customers to increase customer service with travel plans.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed promotional materials for travel packages to market hot destinations.
Melia hotels International
Sales Representatives
01.2003 - 01.2011
Job overview
- As a Sales Rep, I oversaw coaching for Melia hotels worldwide in the call centers of all travel agents in different countries mainly Europe, the UK, France, Spain Central America, and Mexico
- As a corporate sales Rep participated in multiple travel shows in Europe, Canada, and Mexico, I was in charge of organizing with the suppliers Gala dinners to promote the multiple fish markets and the international Melia Products, I imparted Melia Product Powerpoint presentations in multiple events and B2B meetings to boost sales strategies and Melia branding.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Collaborated with cross-functional teams to identify and address customer needs.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Developed and implemented sales strategies to increase profits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated new leads through networking and attending industry events.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations, and provided exceptional service.
- Managed time efficiently to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Cubanacan Viajes
Tour Guide and Escort
01.1991 - 01.2011
Job overview
- Worked as a tour guide with European and American markets to show the island of Cuban and its attractions, worked as translator and interpreter as well in international travel events
- And thus developed a passion for traveling and organizing trips
- Participated in Fam trips and travel events developing customer service skills and the emergence of the international travel industry with groups and Fit's.
- Provided suggestions and recommendations for activities, restaurants, and accommodations to keep customers entertained after tour hours.
- Participated in community events representing the company effectively promoting our services to potential clients and visitors alike.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Consistently received high ratings on customer feedback surveys, reflecting dedication to providing enjoyable and informative experiences.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Worked closely with management staff to create new and lucrative tours.
- Built personal relationships with guests to promote positive experiences.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Collaborated with local schools on educational tours that aligned with curriculum objectives, fostering community engagement and understanding of regional history.
- Collected and deposited payments from guests.
- Furnished customers with unique experiences by developing and creating new tour routes.
- Supported marketing efforts by creating content for social media platforms, showcasing unique aspects of the tours offered.
- Established positive relationships with tour members through fun and engaging conversation.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Strengthened relationships with local businesses by collaborating on promotional events and cross-promotions.
- Streamlined booking processes by implementing an online reservation system, resulting in reduced wait times for customers and increased efficiency for staff members.
- Developed new walking routes that highlighted lesser-known points of interest, diversifying the company''s offerings and attracting a wider range of clientele.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Guided groups of up to 45 people on scheduled tours.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Increased accessibility by incorporating an audio guide option in multiple languages, catering to a broader audience of international visitors.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Maintained accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Checked tour vehicles for cleanliness, safety and functionality.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Applied effective time management techniques to meet tight deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently to complete all tasks within deadlines.
Education
University of HavanaLa Habana Cuba
Bachelor of Arts, Translation And Interpretation from Literature,Art ,Translation.LInguistics.
01.1991
Skills
- Translator in Spanish English
- Knowledge of French language
- Booking engines and computer work, email word PowerPoint etc
- Phone etiquette and work in call center pace
- Travel industry proficiency
- Traveling, air, hotel car, rail experience for FIT's reservation system and Customer service
- Coaching on travel products and multiple niche markets
- Communication skills
- Work in team, and remote work
- Inbound Call Management
- Sales Presentations
- Social Media
- Goal-Oriented
- Product Knowledge
- Customer Needs Assessment
- Company policies
- Cross-Functional Collaboration
- Purchasing quotes
- Hospitality industry knowledge
- Email Communication
- Product Promotions
- Fluent in Spanish English and middle level french
- Customer Service
- Good Telephone Etiquette
- Customer Relations
- Flexible and Adaptable
- Attention to Detail
- Social Perceptiveness
- Self-Directed
- Active Listening
- Relationship Building
- Networking
- Computer Skills
Work Preference
Work Type
Part TimeContract WorkFull TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursTeam Building / Company Retreats401k matchPaid time offPersonal development programsWork from home optionAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Ranked top ten sellers for 5 years consecutive while working for Avanti. Destinations
Timeline
Sales Advisor
Yalla Tours USA
08.2023 - Current
Travel Consultant
Avanti Destinations
05.2014 - 12.2022
Travel Consultant
Yalla' Tours USA
01.2013 - 02.2014
Sales Representatives
Melia hotels International
01.2003 - 01.2011
Tour Guide and Escort
Cubanacan Viajes
01.1991 - 01.2011
University of Havana
Bachelor of Arts, Translation And Interpretation from Literature,Art ,Translation.LInguistics.
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