Summary
Overview
Work History
Education
Skills
Timeline
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Tania Velazquez Hernandez

Los Angeles,CA

Summary

Proven barista with extensive experience at Starbucks, adept in beverage preparation and espresso machine operation. Excelled in creating personalized drink orders, enhancing sales through upselling/recommendations. Fluent in Spanish. Showcasing exceptional multitasking and active listening skills. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Dedicated to providing quality service to promote cafe's culture, values and mission.

Overview

1
1
year of professional experience

Work History

Barista

Starbucks
09.2023 - 07.2024
  • Served and crafted lattes, espressos, refreshers, teas, frappuccino’s, and cold brews
  • Packaged pastries, breakfast items, and lunch items for customer orders.
  • Perfected sequencing, quality, and routines of all beverages, as well as special requests/customizations.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and quickly addressing their needs or questions.
  • Contributed to a positive team environment through effective communication and collaboration with partners.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Barista

Vons Grocery Store
05.2023 - 08.2023
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

Associates Degree - Nursing Practice

College of The Desert
Palm Desert, CA

Highschool Diploma -

Rancho Mirage High School
Rancho Mirage, CA
05.2023

Skills

  • Cash Handling
  • Team Player
  • Friendly and outgoing
  • Opening and closing duties
  • Beverage Preparation
  • Espresso machine operation
  • Menu Memorization
  • Professional Demeanor
  • Hospitality service expertise
  • Drink customization
  • Up-selling
  • FLUENT IN Spanish
  • Attention to Detail
  • Problem-Solving
  • Multitasking
  • Active Listening
  • Stocking Supplies and Retail Products
  • Food Storage Management

Timeline

Barista

Starbucks
09.2023 - 07.2024

Barista

Vons Grocery Store
05.2023 - 08.2023

Associates Degree - Nursing Practice

College of The Desert

Highschool Diploma -

Rancho Mirage High School

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Tania Velazquez Hernandez