Tania Williams

• Model excellent customer service.
• Achieve location’s sales plan and use performance targets to maximize business results.
• Manage, recruit, on-board, and train all staff.
• Ensure associates understand and meet the needs of the business.
• Complete all operational activities in compliance with company policies and procedures
• Implement all merchandising guidelines.
• Effectively manage store inventory.
• Ensure all cash management duties are followed.
• Follow and execute safety and security routines.
• Demonstrate regular attendance and timeliness

• Recruiting, interviewing, hiring, disciplining and firing staff at the store
• Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
• Training new employees and providing ongoing education for employees
• Evaluating staff based on performance-based metrics
• Setting criteria for staff, such as sales performance and customer approval or complaints
• Giving staff financial goals and sales targets to meet on a scheduled basis
• Managing the store, both retail and company, inventory, including loss prevention through theft and breakage
• Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers

• Enhanced Operations and set high standards br increasing the frequency of store visits.
• improve training by conducting meetings with store leaders store leaders below their goals, in customer service and operational Standards to develop their competencies.
• Reduce internal /external shirk below 1%be implementing training workshop's target high shrink stores
• increase sales and representing the Payless brand by coordinating community shoe drives with local churches and other non-profitable organizations.
• Recruit and train new store leaders.
• assist District leader with hosting weekly conference calls
• participate at regional meetings 4 times a year.
• Developed and implemented group activities to promote team building and collaboration.
• Provided assistance with conflict resolution among team members.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Established customer service standards and monitored staff compliance.
• Organized promotional events to increase product awareness.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Ensured compliance with safety regulations and company policies.
• Implemented efficient systems for tracking stock movement.
• Analyzed financial data to identify areas of improvement.
• Created weekly work schedules for store personnel.

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Ensured compliance with safety regulations and company policies.
• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Delegated daily tasks to team members to optimize group productivity.