Tania Wright
Lillington
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Refuel
01.2025 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Fulfillment Associate
Amazon
11.2023 - 01.2025
- Followed safety protocols to minimize workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Dietary Aide
Cape Fear Valley Medical Center
03.2023 - 11.2023
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Deli Clerk
Walmart
06.2021 - 11.2023
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Fast Food Worker
Burger King
04.2018 - 08.2021
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
Bachelor’s - Human Services
Miller-Motte Technical College
NC06-2026
Skills
- Complaint resolution
- Lead generation
- Problem-solving
- Adaptability and flexibility
- Customer service
- Product knowledge
Timeline
Customer Service Representative
Refuel
01.2025 - Current
Fulfillment Associate
Amazon
11.2023 - 01.2025
Dietary Aide
Cape Fear Valley Medical Center
03.2023 - 11.2023
Deli Clerk
Walmart
06.2021 - 11.2023
Fast Food Worker
Burger King
04.2018 - 08.2021
Bachelor’s - Human Services
Miller-Motte Technical College
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