Tania D Brown
Round Rock,TX
Summary
Customer Service Representative (20+ yrs) bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Social Media Specialist
Eteam
Austin, TX
10.2021 - 03.2022
- Writes social media content to increase engagement with customers.
- Assess content and tone for consistency to optimize social media accounts.
- Writes succinct, accurate, intelligent, and creative copy to drive traffic to brand websites.
- Meets multiple deadlines using strong task prioritization skills.
- Creates social media content with consistent content and tone.
Client Support Analyst
AthenaHealth
Austin, TX
06.2021 - 10.2021
- Diagnosed complex software issues and provide clear direction to resolve client inquires.
- Provided timely resolution, tracking, and response to all client support tickets via Salesforce.
- Communicated with internal teams to resolve issues and increase expertise in certain skillsets.
- Fully participated in achieving and exceeding all department & corporate metrics and goals.
Customer Success Representative
Realtor.com
Austin, TX
10.2020 - 03.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Assisted customers with setting appointments, with real estate agents.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Conducted 250 outbound phone calls daily to reach potential clients and market real property products and services.
IT Support Specialist
Tech Mahindra/BJC
St. Louis , MO
12.2019 - 10.2020
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Responded to support requests from end users and patiently walk individuals through basic troubleshooting tasks
- Managed over 30 calls per day, assisting employees.
- Used Service Now ticketing systems to manage and process support actions and requests
Social Engagement Specialist
24-7 Intouch
St. Louis, MO
01.2019 - 06.2019
- Responded to 50-100 customer requests via chat, social media and email and effectively answered questions and inquiries
- Verified data integrity and accuracy
- Worked closely with each customer to carefully resolve issues within timely fashion
- Documented all customer information accurately in computer system, providing dated notes for future reference
Education
Certificate -
School of Real Estate
Austin, TX03.2021
Associate of Arts - General Studies
Temple College
Temple, TX2013
Skills
- Excellence Focused
- Complaint resolution
- Account management
- Excellence Focused
- Creative problem solving
- Service standard compliance
- Report preparation
- Troubleshooting Skills
Timeline
Social Media Specialist
Eteam
10.2021 - 03.2022
Client Support Analyst
AthenaHealth
06.2021 - 10.2021
Customer Success Representative
Realtor.com
10.2020 - 03.2021
IT Support Specialist
Tech Mahindra/BJC
12.2019 - 10.2020
Social Engagement Specialist
24-7 Intouch
01.2019 - 06.2019
Certificate -
School of Real Estate
Associate of Arts - General Studies
Temple College
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