Taniah Bly
Inglewood,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Unity Courier Service
02.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Dispatcher
Platinum Security Group
03.2018 - 05.2020
- Communicated with residents
- Managed conflict resolutions with customers, other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routed security to correct post
- Maintained professional relationship with residents, guards and drivers to increase trust, reliability.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over 300 daily calls.
Education
High School Diploma -
KING DREW MEDICAL HIGH SCHOOL
Compton, CA06.2011
Skills
- Data Collection
- Data Entry
- Scheduling
- Report Generation
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Customer Service
- Microsoft Outlook
- Problem-Solving Abilities
- Professional Telephone Demeanor
- Prioritization
- Filing
Timeline
Customer Service Representative
Unity Courier Service
02.2020 - Current
Dispatcher
Platinum Security Group
03.2018 - 05.2020
High School Diploma -
KING DREW MEDICAL HIGH SCHOOL
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