Tania Mehta
Springfield,MO
Summary
Results-driven professional with extensive experience at American National Insurance Company, specializing in analytical problem-solving and leadership. Achieved a remarkable 98% occupancy rate while substantially reducing costs through strategic negotiations. Proficient in software applications and enhancing customer service, with a strong ability to adapt and prioritize tasks to surpass operational objectives.
Overview
1
1
Certification
Work History
Claims Auto Adjuster
American National Insurance Company
Springfield, MO
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Work with customers to arrange vehicle inspections through a variety of MOIs.
- Monitored payment schedules to ensure timely disbursement of funds.
- Provided customer service by responding to inquiries from policyholders regarding their claims status.
- Negotiated settlements with claimants in an effort to reduce overall costs for the company.
- Coordinated with body shops and repair professionals to validate repair costs and methods.
- Establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
- Complete ongoing, continuing education to maintain active adjuster licenses.
- Maintained detailed records of all claim activity and provided updates to management.
- Collaborated with attorneys and outside investigators when necessary.
- Reviewed and interpreted police reports and witness statements to establish facts of claims.
- Documented all claim activities thoroughly in company systems for audit and compliance purposes.
- Reviewed appraisals for accuracy and completeness before submitting them for approval.
- Investigated auto accident claims to determine liability and coverage.
- Participated in claims review meetings, presenting cases and justifying decisions.
- Identified fraudulent claims through investigations of suspicious behavior or discrepancies.
Customer Service Representative ll
American National Insurance Company
Springfield, MO
- Gather initial claim information at FNOL to ensure claims are entered accurately, and in a timely manner.
- Answer phones with an appropriate greeting and phone etiquette.
- Mediate communication between customers and adjusters.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Exceeded established performance metrics by setting goals.
- Provided clear explanations of the claims process and follow-up expectations.
- Navigate through various sources of information and systems.
- Facilitated rental reservations, when justified.
- Provided translator assistance to others as needed throughout the departments.
Title Processor
Great American Title Agency
Springfield, MO
- Reading title commitments to determine ownership of property.
- Reviewing sales contracts for accuracy.
- Interact and work closely with lenders, realtors, buyers, and sellers.
- Responsible for ordering information to provide clearance of judgments, tax liens, UCC filings, payoffs, child support payments, and non-released mortgages still reflected on titles.
- Verify HOA dues and property tax bills.
- Prepare preliminary title work to present to lenders.
- Entering all charges and fees onto the CD in preparation for balancing.
- Disburse files and send for funding.
- Reviewed real estate closing files to identify and correct errors.
- Exchanged title-related information with realtors and lending personnel.
- Reviewed title search reports to ensure accuracy and completeness of information.
- Evaluated documents to determine property ownership.
- Compiled information from various sources including county offices and financial institutions to verify chain-of-title documentation.
- Conducted lien searches to identify outstanding claims against real estate property titles.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Compliance Specialist
Wilhoit Properties, Inc
Springfield, MO
- Processing applicants in accordance with HUD and LIHTC regulations.
- Review files for initial occupancy, annual certification, and interim certification to ensure compliance over 14 properties in 6 states.
- Prepare files for investor review.
- Section 42 Tax Credit, Home Funds, Section 8.
- Determining financial eligibility for all new move-ins into LIHTC programs.
- Attention to detail in complex files.
- Onesite, Doc Management, Excel, Email.
Accounts Payable Clerk
Franks Heating & Refrigeration
Crescent City, CA
- Generated and submitted invoices based on the financial schedule.
- Efficient in QuickBooks software.
- Handled balances and reconciliations report for the direct payout to the appropriate vendor.
- Create a company handbook for all new employees.
- Performed financial calculations for amounts due, interest charges and balances.
- Worked closely with department personnel to produce accurate and timely bills.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Monitored accounts to ensure payments were up to date.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Reconciled or entered report discrepancies found in financial records.
Leasing Specialist
Hunt Companies, LLC
Las Vegas, NV
- Ability to work effectively with employees at all levels, as well as working with Military Command.
- Contacted and followed up with tenants on renewal notices.
- Assisted customers in completing rental applications and verifying qualifications.
- Scheduled tours so interested parties could view available units and see facilities.
- Performed regular property inspections and documented any necessary repairs or maintenance.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Received, checked and processed applications for new leases.
- Tracked leads using CRM software and followed up with interested parties.
- Built brand loyalty by delivering stellar leasing experience to residents.
Assistant Manager
Nevada Hand Property Management
Las Vegas, NV
- Evaluated monthly income and expenses for the community.
- Provided employees with proper training in Section 42 Tax Credit, landlord/tenant laws.
- Managed tenants, file audits, lease renewals, retention, and community inspections.
- Perform audits to ensure every file, both move-in and recertification, is following Section 42.
- Monitored and documented all income, including delinquencies.
- Handled customer complaints personally to ensure they were properly handled.
- Rent collection and accounting.
- Worked with the LIHTC compliance department on files getting approved and recertifications.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised daily operations including scheduling shifts, assigning duties.
Assistant Manager
Tropicana Springs Apartments
Las Vegas, NV
- Leased apartments with a closing ratio of 60%.
- Collected and processed all monthly bills.
- Prepared bank deposits, and processed security deposits.
- Maintained the make-ready board, including the scheduling of all vacant units, from carpet to all interior work.
- Proficient in Rent Roll, AMSI, Yardi, and OneSite software.
- Send out lease renewals, promoting tenant retention.
- Monthly market survey to determine concessions needed during market conditions.
- Reviewed and monitored call source calls to ensure the leasing department was leasing to the best of our ability.
Property Manager
Cape Cod Village Apartments
Las Vegas, NV
- Managed eight employees, including hiring and firing if needed.
- Maintain a 98% occupancy rate at a hybrid HOA/apartment complex of 360 units.
- Handled all court procedures, filings, and move-out dispositions.
- Collect, post, and balance monthly rents.
- Performing employee yearly evaluations.
- Submit weekly payroll documents, as well as required financial reports, to management.
- Assisted with the budget, management plan, HOA management plan, budget assumptions, and maintained the budget throughout the year.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Compiled and conveyed operational and financial data to regional manager.
- Drafted and monitored budgets for overall maintenance and operations.
- Handled resident complaints and expedited maintenance requests.
Education
Certificate of completion - Business Office Operations
Summit Career College
Colton, CASkills
- Data Entry Proficiency
- Effective Leadership
- Organizational skills
- Analytical Proficiency
- Proficient in Computer Operations
- Strong Verbal Communication
- Administrative Support Proficiency
- Administrative Management
- Accounts Receivable
- Proficient in Software Applications
- Customer service expertise
- Organizational Multi-Tasking
- Analytical Problem Solving
- Prioritization and Time Management
- Effective Negotiation Skills
- Multi-line phone system
- Risk assessment
- Adaptability and flexibility
Languages
Spanish, Fluent
Languages
Spanish
Professional
Certification
- Adjuster- All Lines Designated Texas
Timeline
Claims Auto Adjuster
American National Insurance Company
Customer Service Representative ll
American National Insurance Company
Title Processor
Great American Title Agency
Compliance Specialist
Wilhoit Properties, Inc
Accounts Payable Clerk
Franks Heating & Refrigeration
Leasing Specialist
Hunt Companies, LLC
Assistant Manager
Nevada Hand Property Management
Assistant Manager
Tropicana Springs Apartments
Property Manager
Cape Cod Village Apartments
- Adjuster- All Lines Designated Texas
Certificate of completion - Business Office Operations
Summit Career College
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