Tania G O N Z A L E Z
Buda,TX
Summary
Dedicated and reliable server with a strong focus on providing exceptional customer service. Highly enthusiastic and knowledgeable about food safety practices, ensuring a safe and enjoyable dining experience for all patrons. Proven track record of resolving conflicts and delivering excellent service. Committed to accuracy and constantly seeking ways to streamline systems for increased productivity.
Overview
10
10
years of professional experience
Work History
Server/Assistant Bartender/Event Caterer
Cabreras Restaurant
01.2019 - 01.2024
- Enhanced customer satisfaction by providing exceptional dining service and anticipating guests'' needs.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender/Restaurant Server
Max's Mexican Cuisine
01.2019 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server/ Cocktail Server
El Pescador
01.2014 - 01.2016
- Customer Service: Demonstrate ability to assess customer needs, listen actively, and provide excellent service Communication: Communicate effectively, receiving directions from hosts, explaining menu items to customers and communicating orders to other staff
- Business Skills: Cash handling, Customer Service: interact with customers every day, being friendly and professional, taking orders, and making recommendations
- Attention to detail: ensure that the shop, equipment, and surfaces are clean and safe Efficiency: Baristas need to be able to work quickly and efficiently in a fast-paced environment
- Knowledge: different coffee brewing techniques, like pour over, French press and cold brew
- Taking orders from guests Bringing bottles to the table Pouring and mixing drinks at the table Promoting/ upselling certain products, such as those on special Maintaining the tables drink inventory.
Education
BALDWIN PARK HIGH SCHOOL
Associates Degree in Health Science -
MT. SAN ANTONIO COLLEGE
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Food Running
- POS System Operation
- Customer Service
- Hospitality service expertise
- Safe Food Handling
- Supply Restocking
- Flexible Schedule
- High-volume dining
Personal Information
Title: SERVER / COCKTAIL SERVER
Workexperiencedetails
- Customer Service: Demonstrate ability to assess customer needs, listen actively, and provide excellent service
- Communication: Communicate effectively, receiving directions from hosts, explaining menu items to customers and communicating orders to other staff.
- Business Skills: Cash handling
- Customer Service: interact with customers every day, being friendly and professional, taking orders, and making recommendations.
- Attention to detail: ensure that the shop, equipment, and surfaces are clean and safe
- Efficiency: Baristas need to be able to work quickly and efficiently in a fast-paced environment.
- Knowledge: different coffee brewing techniques, like pour over, French press and cold brew.
- Taking orders from guests
- Bringing bottles to the table
- Pouring and mixing drinks at the table
- Promoting/ upselling certain products, such as those on special
- Maintaining the table's drink inventory.
Languages
Spanish
Full Professional
Timeline
Server/Assistant Bartender/Event Caterer
Cabreras Restaurant
01.2019 - 01.2024
Bartender/Restaurant Server
Max's Mexican Cuisine
01.2019 - 01.2023
Server/ Cocktail Server
El Pescador
01.2014 - 01.2016
Associates Degree in Health Science -
MT. SAN ANTONIO COLLEGE
BALDWIN PARK HIGH SCHOOL
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