Tania Valeria De La Cerda

• Reviewed and validated Release of Information (ROI) documentation prior to disclosing member information, ensuring proper authorization and compliance with HIPAA privacy standards.
• Processed high-volume enrollment and eligibility data with 99% accuracy, maintaining adherence to internal audit and compliance requirements.
• Verified, updated, and documented member records across multiple systems to ensure accurate and complete health information.
• Assisted members with healthcare plan navigation while handling sensitive information with professionalism and discretion.
• Recognized as the only trainee to meet all performance metrics within the first month of training, and consistently exceeded productivity and quality standards thereafter.
• Collaborated with internal teams to identify and resolve discrepancies in enrollment and eligibility records, improving data integrity.

• Reviewed Release of Information (ROI) authorizations to confirm patient consent before disclosing dental and medical records.
• Managed patient charts, documentation, and data entry while ensuring accuracy and confidentiality of protected health information.
• Documented patient medical history, dental findings, and treatment details for clinical and administrative use.
• Assisted during endodontic procedures and prepared instruments, materials, and medications.
• Scheduled appointments, confirmed visits, and answered patient inquiries via phone, supporting efficient office workflow.

Provided exceptional customer service that matched each customer's individual need, Cash, checks and cards handling, Data entry, Process 50+ customer transactions per hour with extreme attention to detail,

Answer phone calls from customers during the day Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs

• Followed up on customer complaints and provided solutions to enhance customer satisfaction
• Maintained accurate records of customer transactions in line with regulations

• Provided exceptional customer service that matched each customer's individual need, Cash, checks and cards handling, Data entry, Process 40+ customer transactions per hour with extreme attention to detail
• Handled phone calls from customers providing branch information and transactions requirements.
• Collaborated with team members to streamline operational procedures, enhancing workflow efficiency.
• Utilized banking software systems to manage account information and transaction records securely.

• Met a daily sales goal and got promoted with pay rise and full time position
• Provided exceptional customer service that matched each customer's individual need.
• Cash, checks and cards handling, Data entry
• Helped customers locate products through phone calls and checked store system for merchandise at other sites.
• Succeeded in daily sales goal review of end of the year and promoted to Full time with pay raise.

• Managed high call volumes while maintaining professionalism and empathy.
• Resolved escalated issues efficiently, documenting all outcomes for quality tracking—experience paralleling member inquiry and claim status resolution.
• Maintained accurate records of customer interactions for quality assurance.
• Performed data entry, data management and time series analysis and forecasting.