TANIA Y CABRERA
Entrepreneur
Fontana,CA
Summary
Results oriented with management experience and exceptional people skills. Well versed in areas of customer service, project management, team building, education, strategic sales and working in a high volume work environment. Active listener with a strong customer relationship focus, strive to understand client needs and provide exceptional results.
Overview
23
23
years of professional experience
Work History
Education Assistant III (Spanish)
San Bernardino Unified School District
San Bernardino, CA
11.2016 - Current
- Solid knowledge of creating and imparting instructions to students with varying educational needs.
- Test students on a one-to-one basis.
- Abel to plan creative and effective lessons aimed at meeting individual student's learning curve.
- Directly work with parents and teacher to better students' need.
- Post, maintain, and update testing data.
- Perform clerical task.
- Administer oral language test in English and Spanish to students.
Member Service Representative
Wells Fargo
Murrieta, CA
11.2014 - 05.2015
- Introduced customers to new products and services.
- Generated referrals for Personal Bankers which led in increasing and meeting company daily sales goals.
- Exercised excellent customer service during customer interaction.
- Executed all teller transactions, deposits, loan payments, withdrawals, cashed checks, printed checks, money orders, cashiers checks and answered all questions and concerns.
- Efficiently counted money and balanced drawer at end of shift.
Membership Sales Manager
24 Hour Fitness
Fontana, CA
05.2009 - 09.2013
- Managed and trained sales team to be proficient in showing and selling memberships.
- Interviewed new applicant and made recommendations to Club Manager.
- Conducted daily analysis to address sales performance of team which led to achieving company monthly revenue goals.
- Developed sales team for advancement opportunities.
- Monitored company database to keep track of customer service experience and sales goals.
- Strategically managed team schedule within budgeted hours/or business demands.
- Achievements
Marketing & Transaction Coordinator
Marcus & Millichap Commercial Real Estate Office
CA
01.2004 - 12.2008
- Responsible for developing and managing business support activities.
- Successfully led key projects resulting in $19,101,424 in closed transactions.
- Coordinated complex investment real estate transactions with clients, real estate agents, lenders, escrow and title officers.
- Cold call 200 clients on weekly basis to procure and motivate buyers, sellers.
- Managed investor database with over 8,000 records.
- Developed detailed marketing plan for maximum exposure of listed properties.
Real Estate Agent
Keller Williams Real Estate
Redlands, CA
01.2005 - 01.2006
- Negotiated, facilitated and managed real estate transactions.
- Interpreted legal documents including listings and sales contracts.
- Provided economic and market advice.
- Continually stayed up-to-date on mortgage rates and related real estate news.
- Coordinated home inspections, appraisals, met escrow deadlines.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Member Service Representative ll
Arrowhead Credit Union
Rancho Cucamonga, CA
01.2003 - 01.2004
- Ordered Daily supply of cash and counted incoming cash to verify accuracy.
- Supported front desk with new member concerns and resolved conflicts.
- Provided on site training for new tellers.
- Cross-sold all credit union products and services.
- Managed work flow to exceed quality service goals.
- Maintained up-to-date knowledge of product and service changes.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
Instructional Aide
Ontario-Montclair School District
Ontario, CA
01.2001 - 01.2003
- Directly supervised children with minor disabilities and made necessary accommodations.
- Provided alternative ways to fulfill course requirements.
- Provided supervised tutorial assistance and adaptive technology, tailoring course requirements to individual needs.
- Modified testing procedures to ensure a student's academic abilities was being met.
- Assisted with parent teacher conferences, and translated for Spanish speaking parents.
- Organized instruction material, including constructing bulletin boards and setting up work areas.
Education
Returning Student -
University Of Phoenix
Skills
- Recruitment and talent development
- New product introductions
- Complex problem solving
- Customer relations
- Strategic planning
- Customer needs assessment
Timeline
Education Assistant III (Spanish)
San Bernardino Unified School District
11.2016 - Current
Member Service Representative
Wells Fargo
11.2014 - 05.2015
Membership Sales Manager
24 Hour Fitness
05.2009 - 09.2013
Real Estate Agent
Keller Williams Real Estate
01.2005 - 01.2006
Marketing & Transaction Coordinator
Marcus & Millichap Commercial Real Estate Office
01.2004 - 12.2008
Member Service Representative ll
Arrowhead Credit Union
01.2003 - 01.2004
Instructional Aide
Ontario-Montclair School District
01.2001 - 01.2003
Returning Student -
University Of Phoenix
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