Tanica Lewis
Las Vegas
Summary
Professional healthcare administrator with extensive experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to contribute effectively to dynamic healthcare environment.
Overview
9
9
years of professional experience
Work History
Patient Registration Specialist
Advantage Health Centers
11.2023 - 03.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Administrative Coordinator I
ThyssenKrupp
11.2021 - 10.2022
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
OR Clerk
Henry Ford Hospital
03.2019 - 02.2021
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
Office Administrator
Four Seasons Housing & Care, Inc
09.2017 - 02.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Medical Records Specialist
Tallahassee Memorial Hospital
05.2015 - 09.2017
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Education
No Degree - General Studies
Wayne County Community College
Detroit, Michigan01.2022
High School Diploma -
Martin Luther King Jr. High School
Detroit, Michigan06-1999
Skills
- Team Collaboration
- Multitasking
- Adaptability/Flexibility
- Attention to detail
- Computer skills
- Problem solving
- Customer Service
- Time management
- Communication
- Organization and Planning
- Quick learner
- Data entry
- Active Listening
- Technological skills
- Strong organization
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Patient confidentiality
- Electronic recordkeeping
- Payment collection
- Strong interpersonal skills
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Task prioritization
- Effective communication
- Professionalism
- Adaptability and flexibility
- Adaptability
Timeline
Patient Registration Specialist
Advantage Health Centers
11.2023 - 03.2024
Administrative Coordinator I
ThyssenKrupp
11.2021 - 10.2022
OR Clerk
Henry Ford Hospital
03.2019 - 02.2021
Office Administrator
Four Seasons Housing & Care, Inc
09.2017 - 02.2019
Medical Records Specialist
Tallahassee Memorial Hospital
05.2015 - 09.2017
No Degree - General Studies
Wayne County Community College
High School Diploma -
Martin Luther King Jr. High School
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