TANICA TONNIE

Initially starting working as a Sales & Service associate, progressing to the Loyalty Department, and now excelling as a Luxury Service Agent. Responsibilities includes managing room reservations; curate guest experience, and coordinate local activities, dining, spa, and transportation needs with a focus on our luxury commitment. Crafting a personalized and unforgettable moments for our guests is a key achievement.

Provided high level service and office assistance for an outdoor lighting company. Developed and maintained relationships with buyers, distributors, and other outdoor lighting manufacturing clients in the lighting industry. Prepared and modified documents including correspondence, reports, invoices, purchase orders, and emails. Also handled light accounting such as sending out invoices and collecting payments. Answered, screened, and transferred phone calls as well as scheduled appointments with clientele, maintained electronic and hard copy filing system, scheduled, and coordinated meetings, and other general office duties.

Provided high level support to the CEO in providing EAP services for various companies, filing contracts, and contacting high-end clientele. Assisted in the underwriting department, pricing for clients, and creating proposals for brokers. Designed marketing materials and campaigns for clients, current brokers, and perspective brokers. Analyzed and evaluated the Sales Department's marketing promotions and efforts, also presented ideas for new products, webinars, CE courses, seminars, and promotional products. Promoted within the company to work directly with brokers to handle submissions of RFP's for Mental Health Carve-Outs, EAP's, Wellness Programs and Holman HR Services.