Tanicca Smith
Kansas City,MO
Summary
Looking for a position that will challenge my critical thinking skills, enhance my motivation, and provide me with great training and understanding of how I can apply my skills towards the company’s Mission Statement.
Overview
10
10
years of professional experience
Work History
Clerk & Insurance Provider
TTEc
06.2022 - 06.2024
- Explain auto insurance policies.
- Updating Profile Information.
- Taking Payments.
- Adjusting Policies.
IT Technical Support
Conduent
10.2019 - 07.2022
- Greeting customers.
- Direct Support to users of iPhone technology.
- Educate customers on how to use their cellular devices.
- Resolve technical issues.
Fraud Specialist
US Bank
10.2017 - 04.2022
- Worked directly with merchants and cardholders to resolve customer service issues or fraudulent unauthorized credit/debit card activities.
- Analyzed merchant and cardholder account transactions to identify abnormal activity that may potentially be fraudulent or violate the terms of the merchant/cardholder agreement.
- I identified, verified, filed, and provided dispute resolution for potential credit risk for cardholders and fraudulent claims.
Loan Processor
US Tech Solutions
07.2021 - 01.2022
- Reviewing Insurance Documents.
- Updating Insurance Evidence.
- Crosschecking Spreadsheets.
Accounts Receivable
ecco-select
02.2015 - 12.2015
- Performed routine tasks to maintain accounting records within proprietary database and systems.
- Supported the accounts receivable department by posting payments, identifying, and rectifying financial discrepancies.
- Analyzed and documented Remittance Advice, Explanation of Benefits (EOB), Coordination of Benefits (COB), and Claim forms.
- Reviewed documentation and claims data to determine correct steps and provided dispute resolution.
Data Entry Specialist
Kelly Services
11.2014 - 02.2015
- Processing data entry task by typing method by standard procedures and guidelines.
- Transferred patient medical records into digital database form.
Education
associates DEGREEE - General education
COLUMBIA College
06.2003
MASTER’S degree - Business management
Ashford university
06.2017
BACHELOR’S DEGREE - Public Administration
Ashford University
06.2014
certificate - medical BILLING
CONCORDE Career college
06.2006
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Leadership
- Problem Solving
- Time Management
- Detail-oriented
- Multitasking
- Technical skills
- Analytical skills
- Leadership skills
- Teamwork
- Interpersonal skills
Activities
- Community service
- Cooking and/or baking
- Candle Making
- Painting & Drawing
- Writing & Publishing
- Poll Worker
Timeline
Clerk & Insurance Provider
TTEc
06.2022 - 06.2024
Loan Processor
US Tech Solutions
07.2021 - 01.2022
IT Technical Support
Conduent
10.2019 - 07.2022
Fraud Specialist
US Bank
10.2017 - 04.2022
Accounts Receivable
ecco-select
02.2015 - 12.2015
Data Entry Specialist
Kelly Services
11.2014 - 02.2015
MASTER’S degree - Business management
Ashford university
BACHELOR’S DEGREE - Public Administration
Ashford University
certificate - medical BILLING
CONCORDE Career college
associates DEGREEE - General education
COLUMBIA College
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