Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanice Miller

Upper Marlboro,MD

Summary

A dedicated and enthusiastic administrative support professional with a record of increasing responsibility. Prioritizing and completing tasks promptly. Work closely with leadership to complete tasks. Also responsible for planning and scheduling work of other support staff in the delivery of clerical or administrative services. Organizing, planning, and prioritizing work; ability to interact with supervisors, peers, and subordinates; providing excellent listening, oral, and written communication skills. Ability to work in a fast-paced environment.

Overview

14
14
years of professional experience

Work History

Associate Project Coordinator

Washington Metro Area Transit Authority
10.2023 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Take meeting minutes for the New Bus Procurement Meetings
  • Coordinated with employees on departmental personnel actions by facilitating mandatory training.
  • Collaborated with vendors and suppliers to communicate the importance of adhering to safety standards in the Battery Electric Vehicle manufacturing process.
  • Monitored financial expenditures to stay within the specified budget while maximizing the strategic impact.
  • Organize planning of special departmental events.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Maintains cost controls for all project-related activities in strict adherence to the approved project budget
  • Participates in the development of the capital, operating reimbursable and operating budgets for the manager
  • Review funding availability and funding of change orders, supplemental agreements, and work orders involving capital or operating reimbursable funds
  • During the contract Initiation phase, develops independent cost estimates (ICE), identifies potential vendors/contractors, develops delivery/work schedules, and task order supports technical evaluation teams.

Senior Administrative Assistant

WMATA
05.2022 - 10.2023
  • Analyzes and prepares confidential reports such as employee performance evaluations, personnel actions, and organizational changes
  • Research on and prepares responses to internal/external customer complaints and related concerns
  • Develops appropriate control systems and procedures to monitor expenses and ensure they do not exceed budgeted authorizations
  • Assists in developing systems and procedures to improve financial and administrative management practices
  • Prepares periodic operating performance reports of daily operational data, including statistical summaries, graphic presentations, and narrative interpretations
  • Provide management with statistics that are used to determine the level of service being provided and to determine where updates are required
  • Oversee the Non-Revenue Fleet of vehicles and creates and maintain usage reports, informational dashboards, and communications with internal clients
  • Manage and analyze database information and compile spreadsheets, reports, letters, and memos to support the department and assist in monitoring departmental activities
  • Manage departmental travel budgets and organize travel arrangements for managers and supervisors
  • Utilize organizational skills and attention to detail to ensure cost-effectively and efficient travel plans
  • Coordinate with team members and external vendors to ensure secure transportation, lodging, and other travel accommodations
  • Proactively monitor and manage expenses, ensuring adherence to budget guidelines and timely reporting of payments
  • Support the department on the relocation project
  • Conduct training for staff members on various projects
  • Successfully coordinated and managed the water distribution project to 11 bus garages, demonstrating strong organizational skills and the ability to handle multiple tasks simultaneously, while overseeing all aspects of the project from planning to execution
  • Effectively communicated project updates, goals and expectations with cross-functional teams, stakeholders, and vendors to ensure smooth project execution
  • Maintained accurate and up-to-date project documentation, including distribution schedules, inventory records, and maintenance logs
  • Prepares various purchasing solicitations including, but not limited to, Simplified Acquisitions, Request for Quotations, Request for Proposals, Invitation for Bids, Purchase Orders, Blanket Purchase Agreements, and Order Releases
  • Prepares procurement records and files for management approval, including, but not limited to, Price and Cost Analysis and Pre and Post Negotiation Position Memorandums, Award Packages for contract actions
  • Review procurement requests for materials and services, determine the adequacy of technical specifications and scope of works, and reviews independent cost estimates for reasonableness and all other procurement package documentation for completeness and acceptance
  • Compile data and prepares reports on procurement backlog, past due reports, purchase order/contracts awards, and procurement administrative lead time as required
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
  • Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
  • Coordinated logistics and executed successful Bus Roadeo events for 500-plus attendees, including managing vendor relationships, overseeing volunteer teams, and ensuring timely execution of all even components
  • Oversaw all aspects of the Bus Roadeo, including venue selection, equipment setup, participant registration, and ensuring a seamless flow of activities
  • Managed the event budget, allocating funds for various expenses, tracking expenditures, and optimizing spending to achieve cost- efficiency
  • Recruited and supervised event volunteers, assigning roles and responsibilities to ensure smooth execution of event logistics
  • Implemented safety protocols and ensured compliance with regulations and permits, prioritizing the well-being of participants and attendees
  • Ordered trinkets from various companies as giveaways to staff as well as customers
  • Ensure compliance with company policies and procedures related to travel and expense.

BMNT Administrative Assistant II

WMATA
06.2019 - 05.2022
  • Provide professional customer service by interacting with internal customers, staff, and external vendors, ensuring effective partnerships
  • Manage and analyze database information and compile spreadsheets, reports, letters, and memos to support the department and assist in monitoring departmental activities
  • Analyzes and prepares confidential reports such as employee performance evaluations, personnel actions, and organizational changes
  • Review and analyze data related to EEO/EEOC and ADA complaints
  • Assists field personnel in administering Family Medical Leave Act (FMLA)
  • Monitors, reviews, coordinates, and investigates passenger complaints and commendations; initiates and recommends resolutions as necessary
  • Research on and prepares responses to internal/external customer complaints and related concerns
  • Maintain calendar updates, schedule appointments, and meetings, review and distribute mail and e-mails to appropriate staff
  • Provide training to lower-level staff
  • Manage departmental travel budgets and organize travel arrangements for managers and supervisors
  • Prepare and establish files, records, and reports required of Bus Maintenance facilities
  • Schedule classes in the database for management and/ or facility operators
  • Organize meeting minutes and plans for the department supervisor
  • Develops administrative controls for the procurement of services, materials, and supplies
  • Assists in developing procedures for managing inventory levels and expedites procurement actions
  • Assist with the implementation and documentation of procedural documents
  • Managed Motor Pool vehicle assignments to WMATA employees and ensured all procedures were followed
  • Responsible for maintaining and updating all CDL licenses to ensure drivers are complying
  • Manage/handle cleaning contracts for bus divisions
  • Oversees the Non-Revenue Fleet of vehicles and creates and maintains usage reports
  • Informational dashboards and communications with internal clients
  • Scan New Bus Acceptance Files Records
  • Monitors open purchase orders and contracts for compliance with delivery schedules, performance, and other terms
  • Recommends cancellation of orders, communicates to customers manufacturer delays or other circumstances affecting operational requirements
  • Closes issued or delegated purchase orders and contracts
  • Facilitate the Bi-Weekly and Quarterly Departmental meetings
  • Handle all Maintenance request.

Admin Assistant

Mhm Services
09.2015 - 03.2016
  • Maintain the security of company systems and assets by overseeing all employees and ensuring proper deactivation of records upon employee termination
  • Book travel and create air travel portfolios for employees
  • Manage staff requests to create employee accounts for outside vendors, business cards, new hire mailboxes, and nameplates
  • Scan confidential mail, ensuring proper distribution to staff
  • Provided training to lower-level staff
  • Track processing of accounts payable invoices
  • Initiated consumer debt recovery, including negotiating settlements and monthly installments through phone and mail contact
  • Scan and distribute confidential mail and manage daily shipments of packages
  • Create multipage contracts, identify the relevant parties, and ensure proper processing
  • Process over 100 credit card authorizations per day to ensure proper accountability
  • Coordinate and oversee set up, repairs, and maintenance of all office equipment and supplies needed for prison facilities
  • Compiles statistics to assist in measuring the accuracy of payroll and performance of customer service efforts
  • Ensures records are filed electronically, timely, and follow a systematic process
  • Actively supports and participates in payroll and timekeeping system implementations and other project-related efforts that impact payroll, including requirements gathering
  • Supports user acceptance testing and other validations to ensure the accuracy of payroll
  • Computes and processes payroll data, including irregular and manual payments and garnishment, accurately processed in a timely manner and in accordance with established guidelines and tax laws
  • Reviews your work to ensure accuracy prior to submitting it for further processing and review
  • Evaluates existing processes
  • Designs, documents, and implements standard operating procedures, including desk manuals, to strengthen internal controls and streamline payroll processes
  • Eliminates manual processing; reduces instances of pay shortages, overpayments, and calculation errors; and improves customer service responsiveness
  • Assists in standardizing payroll fillable forms using electronic signatures
  • Ensures desk manuals and other procedures remain accurate and current
  • Manages and coordinates communication between vendors and stakeholders
  • Review certified payroll from contractors as needed
  • Assists in the analyses and appraisal of project activities (i.e
  • Time, cost, and quantity criteria) to ensure on-time project completion within the approved budget
  • Prepares or requests contract life cycle management documents
  • Utilizes WMATA’s accounting information systems (PeopleSoft) to retrieve information, produce reports, and conduct analyses as required
  • Reconciles invoices and produces cost summary reports detailing contractor expenditures, deliverables, and invoice payments.

Administrative Assistant

Alcohol, Tobacco, Tax And Trade Bureau
05.2010 - 06.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

Associate of Science - Business Management

Prince Georges Community College
Upper Marlboro, MD

High School Diploma -

Largo Senior High School
Upper Marlboro, MD

No Degree -

Bennett Career Institute
Washington, DC

Cyber Security Training certificate

Certification in Excel

Skills

  • Proficient in Microsoft Office, Word, Excel, Access, PowerPoint, Peoplesoft FIN, and ELM
  • Ability to handle confidential or sensitive information
  • Excellent written and verbal communication, problem-solving, and time-management skills
  • Project Coordination
  • Relationship Building
  • Work Planning and Prioritization
  • Ability to perform administrative and office support activities
  • Outstanding customer service and phone skills
  • Certified COTR
  • Data Entry

Timeline

Associate Project Coordinator

Washington Metro Area Transit Authority
10.2023 - Current

Senior Administrative Assistant

WMATA
05.2022 - 10.2023

BMNT Administrative Assistant II

WMATA
06.2019 - 05.2022

Admin Assistant

Mhm Services
09.2015 - 03.2016

Administrative Assistant

Alcohol, Tobacco, Tax And Trade Bureau
05.2010 - 06.2016

Associate of Science - Business Management

Prince Georges Community College

High School Diploma -

Largo Senior High School

No Degree -

Bennett Career Institute

Cyber Security Training certificate

Certification in Excel

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Tanice Miller