Summary
Overview
Work History
Skills
Certification
TECHNICAL SKILLS
Timeline
Generic

TANICE QUIROZ

72 Lyon Court, Jersey City,NJ

Summary

SUMMARY OF QUALIFICATIONS

Seasoned professional with over 25 years of experience in the financial industry and more than 15 years in the sports and entertainment sector. Demonstrated success in identifying problems and crafting innovative solutions. Strong ability to translate client needs into effective business solutions. Proven track record of partnering with all organizational levels and adapting to changing business environments to achieve organizational goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Event Office Administrator

Madison Square Garden, MSG
08.2008 - Current
  • Serve as an event representative during New York Knicks and New York Rangers games, as well as concerts by Madison Square Garden, The Bowery Presents, and Live Nation.
  • Collaborate with management, union representatives, event promoters, government agencies, NYPD, and FDNY to address venue, performer, and employee needs.
  • Utilize superior customer service, problem-solving, and diplomacy skills to respond to high-level production requests under strict deadlines.
  • Provide exceptional and responsive service to local and international guests, including VIPs, during concerts and sporting events.
  • Monitor CCTV and radio/telephone communication, direct event calls to appropriate departments, maintain event documentation, report staffing levels and overtime assignments, and participate in special event-related projects.
  • Conduct daily service and team-building meetings.
  • Compile service-related information for management reports.
  • Maintain high levels of productivity in a demanding work environment.

Park Avenue Securities (Brokerage Specialist)

Guardian Life Insurance Co.
09.2000 - Current
  • Project management, process improvements, and training of outsource teams in India.
  • Establish and maintain Periodic Investment Plans, Systematic Withdrawal Plans, IRAs, ACATS, Account Journals, Reports, and Corporate Actions (REORG).
  • Verify all forms related to retirement processing.
  • Process mandatory and voluntary corporate actions (Tenders, Merger Acquisitions, Dutch Auctions, Odd-lot).
  • Maintain updated knowledge of IRA, SEP, SIMPLE, and ROTH account rules, including MRD 72(t) distributions and beneficiary regulations.
  • Monitor and confirm account transfers and ensure accurate journal entries.
  • Facilitate customer interaction via phone, email, and personal visits to resolve issues.
  • Execute requisitions and address issues promptly and accurately, ensuring a deep understanding of business and customer needs.
  • Maintain communication with branch offices, financial institutions, and internal operations units to facilitate client asset transfers.

Skills

  • La Guardia Community College (CUNY), AAS Executive Secretary
  • Anti-Money Laundering Training
  • Effective Business Communication Training
  • Exceptional Service Training
  • Code of Ethics Training
  • Kulture City Sensory Training

Certification

  • Notary Public, New York County
  • General Securities Series 7 License, FINRA
  • CNA License
  • Security License (New York)

TECHNICAL SKILLS

TECHNICAL SKILLS
  • Proficient in Microsoft Office, Outlook, Teams, NETX, AS400, ACATS System, Cisco Telecommunications, Ticketmaster Fanuser, Avigilon Control Center, Proximex (Video Surveillance software), Aware Manager, and 24/7 Venue Management System.

Timeline

Event Office Administrator

Madison Square Garden, MSG
08.2008 - Current

Park Avenue Securities (Brokerage Specialist)

Guardian Life Insurance Co.
09.2000 - Current

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TANICE QUIROZ