Tanicha Thomas
Stafford,VA
Summary
Versatile, possessing first-rate communication skills and personable demeanor demonstrated across 5 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
3
3
years of professional experience
Work History
Office Coordinator
Mary Washington Healthcare
01.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Enhanced communication within the team through regular meetings and detailed reporting.
Medical Assistant
Virginia Hospital Center
11.2023 - 01.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant Supervisor
Advanced Spine And Pain Center
06.2022 - 05.2023
- Coordinate with other healthcare professionals to ensure seamless patient care and operational efficiency.
- Manage inventory of medical supplies and equipment, ensuring adequate stock and proper maintenance.
- Oversee patient scheduling, ensuring timely and accurate appointment bookings.
- Monitor and ensure adherence to clinical protocols and standards by all medical assistants.
- Assist with complex patient care issues, including triage and patient assessments as necessary.
- Maintain a high level of clinical competency and serve as a resource for medical assistants
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
Call Center Representative
Alorica
12.2021 - 04.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Clinic Office Assistant
Stafford County Public Schools
03.2021 - 08.2021
- Streamlined clinic operations by organizing and maintaining accurate patient records and documentation.
- Conducted regular audits of patient records to ensure data accuracy and eliminate discrepancies, maintaining a high level of reliability in record-keeping practices.
- Improved overall office efficiency by handling a high volume of incoming calls, addressing inquiries, and resources.
- Collaborated with the medical team to implement new procedures or protocols, enhancing overall clinic performance.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Associate of Applied Science - Practical Nursing
Germanna Community College
Spotsylvania, VACCMA/CNA certificate -
Germann Community College
11.2023
High School Diploma -
North Stafford High School
06.2018
Skills
- Schedule Coordination
- Administrative Support
- Document Management
- Expense Reporting
- Organizational Skills
- Medical Billing
- Medical terminology expertise
- Microsoft Office
- Scheduling and calendar management
Timeline
Office Coordinator
Mary Washington Healthcare
01.2024 - Current
Medical Assistant
Virginia Hospital Center
11.2023 - 01.2024
Medical Assistant Supervisor
Advanced Spine And Pain Center
06.2022 - 05.2023
Call Center Representative
Alorica
12.2021 - 04.2022
Clinic Office Assistant
Stafford County Public Schools
03.2021 - 08.2021
Associate of Applied Science - Practical Nursing
Germanna Community College
CCMA/CNA certificate -
Germann Community College
High School Diploma -
North Stafford High School
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