TANICHIA CARSON
Columbia,SC
Summary
Seeking new employment opportunities to leverage and implement my knowledge, skills, and abilities. Delivering high quality performances and professional customer service into daily operational tasks and activities. Looking for a professional position within Clerical, Administrative, and Customer Service-related roles to grow my knowledge, skills, and experiences.
Overview
20
20
years of professional experience
Work History
Sr. CTR
Sedgwick CMS
10.2021 - 06.2025
- Handled incoming calls efficiently.
- Showcased ability to quickly grasp new concepts and adapt to evolving situations.
- Delivered exceptional support to callers by addressing inquiries related to claims.
- Processed verbal and written application data to maintain accuracy.
Verifications Specialist
HireRight, formally GIS
01.2015 - 07.2021
- Review and verify employment and education history data to ensure they meet requirements.
- Conduct thorough reference checks of available personnel to collect information about the applicant.
- Collect and complete required forms with accurate information, while submitting completed reports.
Administrative Assistant
Palmetto Ortho
01.2015 - 01.2015
- Performed professional administrative functions including answering inbound telephone calls, conducting outbound calls, recording and relaying messages, distributing mail and notices, and rerouting deliveries and courier services.
- Provided professional administrative support to employees, clients, and management.
- Performed data entry to enter orders for the x-ray technicians, register patients into the system, and updated files as needed.
- Promptly answered telephones, relayed messages, and provided accurate information to respond to caller's inquiries.
- Performed efficient clerical tasks including conducting inventory control procedures to maintain knowledge of available supplies, ordering supplies, and overseeing mail correspondences.
Assembler
BOSE
01.2010 - 01.2013
- Delivered efficient task completion to assure tasks are completed on schedule, while working closely with team members.
- Responsible for assembling headsets, microphones, and radios, while following company procedures and instructions.
- Inspected parts utilizing exceptional attention to detail and produced detailed inspection reports.
Typist
Jones School Supplies
01.2012 - 01.2012
- Delivered high quality performance and professionalism during daily operational tasks and activities.
- Performed accurate data entry to enter received orders and submits them to the appropriate personnel.
Direct Service Employee
The Mentor Network
01.2007 - 01.2009
- Provided professional patient care and assisted with patient’s daily living activities.
- Promptly responded to signal lights, bells, and intercom system to determine patient’s needs.
- Assisted patients with transportation to/from wheelchair, walking, and serving/feeding them meals.
- Assessed vital signs, conducted lab draws and glucose checks, oversaw patient’s fluid intake/output, and provided high quality patient care.
Customer Service Representative
Sears
01.2005 - 01.2006
- Assisted customers with their inquiries and maintained knowledge of products and its location to accurately educate customer of the requested product.
- Provided professional and outstanding customer service to ensure and maximize customer satisfaction.
- Processed monetary and return transactions, while communicating with the customers.
- Effectively resolved any customer issues, utilizing problem solving, critical thinking, and decision making techniques.
- Processed customer transactions utilizing a Point of Sale system with high efficiency.
Education
Bachelor's Degree - Business Administration
University of Phoenix
07.2020
Associate of Arts - Health Administration Major, Medical Records Minor
University of Phoenix
07.2015
Skills
- Professionalism
- Excellent Communication
- Adaptability
- Professional Customer Service
- Administrative Functions
- Clerical Tasks
- Data Entry
- Assembly Experience
- Record Management
- Organizational
- Efficient Task Completion
- Typing (49 WPM)
- Data Analysis
- Verification Experience
Timeline
Sr. CTR
Sedgwick CMS
10.2021 - 06.2025
Verifications Specialist
HireRight, formally GIS
01.2015 - 07.2021
Administrative Assistant
Palmetto Ortho
01.2015 - 01.2015
Typist
Jones School Supplies
01.2012 - 01.2012
Assembler
BOSE
01.2010 - 01.2013
Direct Service Employee
The Mentor Network
01.2007 - 01.2009
Customer Service Representative
Sears
01.2005 - 01.2006
Associate of Arts - Health Administration Major, Medical Records Minor
University of Phoenix
Bachelor's Degree - Business Administration
University of Phoenix
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