Tanicia Cooper
Winchester,CA
Summary
Decisive Administrative Manager manages team members and handles business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in managing schedules, coordinating company events and producing financial reports.
Overview
23
23
years of professional experience
Work History
Administrative Manager
One Way Home Improvement LLC
02.2021 - Current
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Organized meetings between executives and outside vendors or clients.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
Training Manager
Best Foot Foward LLC
Hillside, IL
02.2019 - 02.2021
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Provided coaching and mentorship programs for staff members.
- Monitored progress of trainees through feedback from managers and supervisors.
- Identified areas of improvement in existing training methods and procedures.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Roleplayed various scenarios with teams to build confidence in handling situations.
Director
Rachel's Learning Center
Chicago, IL
08.2018 - 02.2019
- Directing 80+ children and 12 staff members under program guidelines including but not limited to: DCFS, IL Head Start Program and The Child and Adult Food Program (CACFP)
- Managing ADP payroll system
- Maintaining accurate records and documentation of children's growth, development, and behavior
- Training staff and students undertaking annual childcare training programs
- Coordinating vendors to ensure meals and snacks were prepared and fulfilled dietary needs of children
- Conducting parent-teacher meetings.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
Account Logistics Coordinator
Seko Logistics
Milwaukee, WI
10.2016 - 10.2017
- Provided responsive, friendly and helpful customer service to MedTEC clients
- Handled the dispatching of medical equipment coast to coast for multiple GE Healthcare Reps
- Responsible for the punctual and accurate movement of high-value products
- Coordinated and tracked pick-ups and deliveries
- Performed general administrative support activities in SGL MedTec Location
- Managed High volumes of emails
- Utilized multiple internet programs requiring the ability to multi-task efficiency.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
Customer Service Representative/Loss Prevention Administrator
GENCO Pharmaceutical Services
04.2014 - 06.2016
- Supported Client Services department by handling calls and e-mails from a large variety of accounts
- Resolved client problems
- Used various programs Microsoft Office suite, particularly Excel, Access, Outlook, and Word
- Provided administrative support as needed, including additional data entry to ensure high value returns are processed in a prompt manner
- Lead training of new Customer Service Representatives, focusing on Six Sigma and Lean strategies
- Reconciled shortages for retail and manufacturing clients, Reported losses to Drug Enforcement Administration
- Trained new hires and temps on Genco processes.
Director
Hannah's Child Development & Learning Institute
05.2012 - 03.2014
- Lead and observed 60+ children and 10 staff members
- Managed ADP payroll system
- Maintained extensive records of enrolled children's growth, development, and behavior
- Supervised and trained staff and students undertaking annual childcare training programs
- Coordinated vendors to ensure meals and snacks fulfilled dietary needs of children
- Conducted parent-teacher meetings and provided guidance on children's behavior and social development.
Owner/Director
One Step Ahead Child Development & Learning Center
01.2001 - 12.2012
- Recruited, trained, and motivated caregivers and teachers
- Created marketing strategies to attract parents of infants through school-aged children
- Managed annual budget
- Maintained students records in accordance with state laws
- Developed and implemented center procedures and policies.
Education
Business Management -
University of Phoenix
11.2019
Skills
- Excellent written and oral communication skills
- Wide-ranging financial experience
- Demonstrated leadership ability
- Top-notch problem-solving skills
- Highly competent in data entry
- Competent in Microsoft Office Suite
- First-rate time-management skills
- Accounting Procedures
- Customer Service Management
- Microsoft Office Suite
- Organization and Multitasking
- Hiring and Training
- Employee Onboarding
- Performance Evaluations
- Developing Policies and Procedures
Timeline
Administrative Manager
One Way Home Improvement LLC
02.2021 - Current
Training Manager
Best Foot Foward LLC
02.2019 - 02.2021
Director
Rachel's Learning Center
08.2018 - 02.2019
Account Logistics Coordinator
Seko Logistics
10.2016 - 10.2017
Customer Service Representative/Loss Prevention Administrator
GENCO Pharmaceutical Services
04.2014 - 06.2016
Director
Hannah's Child Development & Learning Institute
05.2012 - 03.2014
Owner/Director
One Step Ahead Child Development & Learning Center
01.2001 - 12.2012
Business Management -
University of Phoenix
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