Summary
Overview
Work History
Education
Skills
Details
Personal Information
Certification
Timeline
Generic

Tanicia Drigo

Boston,United States

Summary

Focused and dedicated insurance professional with proven multi-tasking and problem-solving skills. Experience in assisting with commercial accounts including client customer service, agency billing, and fulfilling insurance requests for Property & Casualty policies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Assistant

Brown & Brown Insurance
09.2022 - Current
  • Issue certificates of insurance and evidences of property & casualty insurance as required under direction of AE
  • Run Motor Vehicle Reports as required under direction of AE
  • Monitor cancellations and keep Account Executive apprised of status
  • Process endorsements, including change requests, suspenses, invoicing, and mailing
  • Process audits, including invoicing and mailing to insured at direction of AE
  • Assist in renewal process by ordering loss runs and monitoring receipt
  • Assist in preparing Loss Summaries for marketing submissions, provide Loss Updates to AE and to Agent if requested
  • Assist in renewal process by gathering information and updating applications
  • Assist on processing bonds and renewals, including invoicing and mailing if required
  • Assist on completing policy checks and confirming that all items are saved in ImageRight.
  • Provided technical guidance and support to team members.
  • Participated in ongoing professional development activities such as workshops, conferences, or webinars to stay current on industry best practices.
  • Served as point-person for support requests with clients and vendors.

Logistics Coordinator

Raytheon Technologies
02.2022 - 09.2022
  • Responsible for incoming pricing, box quotes, invoice processing, customer satisfaction surveys
  • Respond to basic customer inquiries regarding repair updates, order status, and maintaining records of customer interactions and transactions
  • Record details of inquiries, complaints, or comments, as well as actions taken
  • Handle incoming purchase orders, including review and discrepancy resolution
  • Generating customer quotes, including updating quotes as new findings arise, and communicating closely with customers
  • Process orders, invoices, certificates of conformity, dispositions, and spaying reports
  • Process and/or forward technical problems to Quality, Engineering, and/or Productions teams
  • Track open trouble orders to resolution
  • Interface with Operations, Quality, Engineering, and management
  • Demonstrate basic understanding of ERP Systems (SAP) with digital communications.
  • Established effective communication system between departments involved in logistics coordination ensuring seamless information flow.

Head Clerk / Administrative Assistant

City of Boston
10.2015 - 02.2022
  • Provide quality clerical support through data entry, document management, and email correspondences
  • Track and record expenses and reconciled accounts to maintain accurate, current, and compliant financial records
  • Manage physical files and digitized records organized for easy updating and retrieval
  • Knowledgeable of city ordinances and violations
  • Collaborate with other City departments to resolve cases and claims
  • Review records, paperwork, and orders for errors and resolved issues
  • Mandate licensing and vaccinations of dogs
  • Trained in Cameleon, Microsoft Office suite products, and INOVAH cashier systems
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Process checks, money orders, and all debit or credit card transactions
  • Dispatch officers to investigations, converse with Boston Police and Boston Fire.

Principal Clerk

City of Boston
05.2015 - 10.2015
  • Serve customers by answering inquiries, problem-solving, and fulfilling requests
  • Respond to inquiries by researching, locating, and providing information
  • Fulfill requests and create cases for constituents with complaints
  • Trained on Lagan and Hansen databases
  • Resolve problems by clarifying issues, researching, and exploring answers and alternative solutions
  • Adhere to company policies and scripts to consistently achieve call time and quality standards
  • Evaluate customer information to explore issues, develop potential solutions.
  • High volume call center, managed approximately 30 incoming calls per shift.
  • Organized and prioritized work to complete assignments timely and efficiently.
  • Managed incoming and outgoing correspondence, ensuring prompt delivery and accurate categorization within appropriate communication channels.

Education

Majored in Liberal Arts -

Pine Manor College
Chestnut Hill, MA
01.2011

High School Diploma -

Newton South High School
Newton, MA
01.2010

Skills

  • Fast Learner
  • Effective Time Management
  • Customer Service
  • Microsoft Office
  • AMS
  • Image Right
  • Problem-Solving
  • Decision-Making
  • Commercial Insurance
  • Property & Casualty
  • Accounting
  • Excel spreadsheets
  • Support Services
  • Administrative Support

Details

United States, 617-704-0663, Tanicia.Drigo@gmail.com

Personal Information

Title: Technical Assistant 

Certification

Licensed Insurance Producer Property & Casualty Insurance


Effective : 11/17/2023

Timeline

Technical Assistant

Brown & Brown Insurance
09.2022 - Current

Logistics Coordinator

Raytheon Technologies
02.2022 - 09.2022

Head Clerk / Administrative Assistant

City of Boston
10.2015 - 02.2022

Principal Clerk

City of Boston
05.2015 - 10.2015

Majored in Liberal Arts -

Pine Manor College

High School Diploma -

Newton South High School

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Tanicia Drigo