Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Accomplishments
Hi, I’m

Tanicia Sims

Memphis,TN
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Proven leader in customer relationship building and sales strategy development, I significantly enhanced team performance and customer satisfaction at Citi Trends. Leveraging exceptional communication and problem-solving skills, I spearheaded innovative sales training programs, boosting team sales by over 30%. My expertise in client service and sales presentations consistently drives positive outcomes. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
years of professional experience

Work History

Citi Trends

Sales Associate Team Leader
03.2024 - 06.2024

Job overview

  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Enhanced customer satisfaction by resolving complex issues promptly and providing exceptional service.
  • Maximized revenue by upselling products and services based on individual customer needs.
  • Assisted in recruiting top talent by participating in interviews as well as onboarding new hires effectively to ensure their success within the organization.
  • Established strong relationships with clients, promoting brand loyalty through personalized attention and tailored solutions.
  • Negotiated contracts with vendors for favorable pricing structures, optimizing profitability margins for the store.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Organized promotional events, attracting new customers while engaging existing clientele.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Recorded accurate and efficient records in customer database.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Stayed current on company offerings and industry trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Maintained current knowledge of evolving changes in marketplace.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.

Federal Express

Line Packer
09.2023 - 01.2024

Job overview

  • Ensured adherence to company policies and industry regulations throughout all stages of the packing process.
  • Adhered to safety protocols while operating machinery, contributing to a safe and efficient working environment for all team members.
  • Demonstrated versatility by cross-training in other warehouse roles, enabling seamless support across different functions as needed.
  • Assisted in training new employees on proper packing procedures, promoting a consistent level of work quality across the team.
  • Exceeded daily packing targets through diligent work ethic and focus on time management skills.
  • Leveraged strong communication skills to collaborate effectively with supervisors and colleagues on achieving common goals.
  • Managed multiple priorities simultaneously while maintaining optimal levels of organization and accuracy in product handling tasks.
  • Contributed to a positive work atmosphere by maintaining professional demeanor and actively participating in team meetings and discussions.
  • Maintained high quality standards with meticulous attention to detail, ensuring accurate order fulfillment for customer satisfaction.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Enhanced production efficiency by streamlining packing processes and optimizing workflows.
  • Conducted regular inventory checks and maintained accurate records of packed items, supporting effective stock management efforts.
  • Developed expertise in various product lines, enabling swift adaptation to changing customer demands or production requirements.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Supported warehouse operations by organizing packed goods in designated storage areas, facilitating smooth order retrieval processes.
  • Performed routine maintenance on packing equipment as needed, reducing downtime due to technical issues.

KFC Restaurant

Cashier Team Lead
03.2007 - 01.2024

Job overview

  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained team members on cash register operation and cash handling.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Increased customer loyalty and retention.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Set up new sales displays each week with fresh merchandise.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Rainbow Clothing Store

Sales Assistant
10.2021 - 05.2023

Job overview

  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Organized promotional events to engage potential customers and generate new business opportunities.
  • Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
  • Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
  • Prepared PowerPoint presentations and Word documents for sales presentations.
  • Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Coordinated logistics and catering for meetings and sales events.
  • Facilitated ordering and processing of business cards and nameplates for sales team.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

CASH AND SAVERS

Cashier
04.2020 - 10.2021

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Upsold additional products and services to increase revenue.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Peabody Hotel

Banquet Server
09.2019 - 08.2021

Job overview

  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Maintained flexible work schedule to meet event needs.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Arranged linens and table settings according to seating plan and event theme.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Responded to guest inquiries and requests promptly and courteously.
  • Answered guest questions about event plans and food service choices.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Handled food and beverage orders for up to 80 guests, delivering prompt and friendly service.
  • Handled food and beverage orders for up to 120 guests, delivering prompt and friendly service.
  • Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
  • Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
  • Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained clean and safe work environment.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Replenished condiments and other supplies at tables and service bars.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.

Gracedale Nursing Home

Housekeeping Manager
06.2016 - 08.2017

Job overview

  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Communicated repair needs to maintenance staff.
  • Managed staff of 8 housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Managed team productivity and workflow to exceed quality standards.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Coordinated household cleaning service operations and managed client relations.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
  • Managed laundry sorting, washing, drying, and ironing.
  • Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
  • Continually researched new cleaning technologies and techniques to enhance the department''s productivity and quality of service.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Maintained required records of work hours, budgets and payrolls.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Placed orders for housekeeping supplies and guest toiletries.

Education

The Excel Center
Memphis, TN

High School Diploma
12.2025

Skills

  • Customer Relationship Building
  • Team Management
  • Sales Presentations
  • Sales strategy development
  • Cross-selling strategies
  • Sales Pipeline Management
  • Customer Service
  • Problem-solving skills
  • Problem-Solving
  • Teamwork and Collaboration
  • Reliable and punctual
  • Listening Skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal-Oriented
  • Cash Handling
  • Money Handling
  • Exceptional customer service
  • Outgoing Personality
  • Relationship Building
  • Verbal/written communication
  • Store Opening and Closing
  • Cash Register Operation
  • Flexible Schedule
  • Conflict Resolution
  • Stocking and Receiving
  • Cleaning techniques
  • Cash Handling Accuracy
  • Guest Relations
  • Client Service
  • Complex Problem-Solving
  • Sales Training
  • Sales Strategies
  • Meeting deadlines
  • Merchandising knowledge
  • Building rapport
  • Order Processing
  • Sales expertise

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Sales Associate Team Leader

Citi Trends
03.2024 - 06.2024

Line Packer

Federal Express
09.2023 - 01.2024

Sales Assistant

Rainbow Clothing Store
10.2021 - 05.2023

Cashier

CASH AND SAVERS
04.2020 - 10.2021

Banquet Server

Peabody Hotel
09.2019 - 08.2021

Housekeeping Manager

Gracedale Nursing Home
06.2016 - 08.2017

Cashier Team Lead

KFC Restaurant
03.2007 - 01.2024

The Excel Center

High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Business Development - Initiated two key partnerships which resulted in 100 revenue growth.
  • Exceeded monthly quota 23 times.
  • Increased productivity 80% by implementing several process improvements.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Similar Profiles

CREATE PROFILE
Tanicia Sims