Taniece Tyson
Lancaster
Summary
Dynamic Patient Service Specialist with Ranstad Staffing, recognized for enhancing patient satisfaction and streamlining insurance verification processes. Proven ability in customer service and team collaboration, leading to increased revenue collection and improved patient loyalty. Committed to maintaining HIPAA compliance while fostering a welcoming environment for patients and staff alike.
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Ranstad Staffing
05.2019 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Assistant Softball Coach
Northeast Texas Community College
08.2024 - 05.2025
- Mentored student-athletes in balancing academics and athletics, leading to higher graduation rates among softball players.
- Utilized data-driven decision-making processes when planning practices, focusing on key metrics such as hitting averages and pitch speeds to inform drills selection.
- Effectively communicated with parents, addressing concerns and providing updates on their child''s progress as an athlete.
- Built relationships with local high school coaches for recruiting purposes, attracting talented athletes to join our college program.
- Streamlined administrative tasks such as scheduling practices and coordinating travel arrangements, ensuring smooth operation of the softball program.
- Instituted regular team-building exercises during practices, strengthening bonds between athletes and promoting effective communication on the field.
- Collaborated with coaching staff to design comprehensive practice schedules that prioritized skill development and teamwork.
- Supported head coach by scheduling and organizing away games and special events.
- Developed strong rapport with athletes, fostering a positive team culture and motivating players to excel both on and off the field.
- Increased overall team batting average by implementing innovative hitting drills tailored to individual player needs.
- Boosted team morale through motivational speeches before games, fostering a cohesive unit that worked together toward shared goals.
- Helped players develop skills such as discipline and observation to further enhance team success.
- Provided guidance on injury prevention, helping players maintain peak physical condition throughout the season.
- Reviewed academic and personal records of all potential team members.
- Organized and executed successful fundraising events for the softball program, generating necessary funds for equipment upgrades and travel expenses.
Education
Bachelor of Arts - Business Administration
Texas A&M University, Corpus Christi, TX US
Corpus Christi, TX05-2024
Bachelor of Arts - Business Administration
San Jacinto College
Pasadena, TX05-2022
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Customer service
- HIPAA compliance
- Healthcare systems
- Medical billing
- Team collaboration
- Team leadership
- Customer follow-up
- Money handling
- Patient check-in
- Phone and email etiquette
- Insurance billing
- Payment processing
- Information collection
Timeline
Assistant Softball Coach
Northeast Texas Community College
08.2024 - 05.2025
Patient Service Specialist
Ranstad Staffing
05.2019 - Current
Bachelor of Arts - Business Administration
Texas A&M University, Corpus Christi, TX US
Bachelor of Arts - Business Administration
San Jacinto College
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