Summary
Overview
Work History
Education
Skills
Timeline
Generic

TANIELLE D. WATSON

BROOKLYN,NY

Summary


Encouraging manager and analytical problem-solver with 17+years of experience and talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

ASSISTANT STORE MANAGER OF OPERATIONS & FLOOR MANANGER

FONTANA PHARMACY
09.2019 - 10.2022
  • Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Enhanced team productivity by providing clear direction, setting goals, and maintaining open communication lines.
  • Facilitated smooth store operations with diligent delegation of tasks to appropriate team members.
  • Improved store appearance by ensuring regular maintenance, cleanliness, and adherence to visual merchandising standards.
  • Ensured compliance with company policies and procedures through consistent monitoring and enforcement on the store floor.
  • Capacity planning, Assisted in hiring processes to maintain optimal staffing levels during peak seasons.
  • Maximized staff efficiency by conducting regular performance evaluations, identifying areas for improvement, and providing constructive feedback.
  • Ensured high levels of customer service were maintained consistently through constant supervision of staff interactions.
  • Optimized merchandise display layouts with attention to product placement, maximizing exposure for high-selling items.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Communicated issues and challenges to corporate leadership, providing possible solutions.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Provided monthly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

FOOD AND BEVERAGE/PATISSERIE SUPERVISOR

THE TERRA NOVA ALL SUITE HOTEL
07.2013 - 11.2019
  • Ensure pastries are fresh by monitoring the time in and out by recording dates.
  • Ensure the Patisserie is kept clean daily
  • Enhanced customer satisfaction by crafting high-quality pastries and maintaining presentation standards.
  • Streamlined production processes for increased efficiency and consistency in pastry creations.
  • Managed inventory control, ensuring adequate supplies for daily operations and reducing waste.
  • Mentored junior pastry staff, providing guidance on technique and fostering a collaborative team environment.
  • Implemented strict food safety protocols, maintaining a clean and sanitary working space to uphold health standards.
  • Collaborated with culinary team members to create cohesive menus and new recipes that met client expectations for special events.
  • Contributed to marketing efforts by showcasing visually appealing desserts on social media platforms, attracting new customers.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

SALES/CUSTOMER SERVICE REPRESENTATIVE

XTRAS CLOTHING & ACCESSORIES
06.2006 - 05.2013
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

CONSULTING MANAGER, MANAGE

XTRAS CLOTHING & ACCESSORIES STORE
09.2013 - 09.2019
  • Task delegation to employees
  • Improved client satisfaction by consistently delivering high-quality, customized consulting services tailored to their specific needs.
  • Provided expert guidance to clients on best practices in change management, ensuring successful organizational transitions.
  • Conducted thorough market research and analysis to inform strategic recommendations for clients in various industries.
  • Mentored junior consultants, fostering professional growth through skill development and knowledge sharing.

CUSTOMER SERVICE/GUEST SERVICE AGENT /TEL.OPERATOR

THE TERRANOVA ALL SUITE HOTEL
08.2010 - 01.2011
  • Making reservations for accommodation (Rooming/Dining).
  • Welcoming and assisting guests and ensuring that their needs are met.
  • Collaborated with team members to streamline processes and enhance overall service efficiency.
  • Contributed to increased sales revenue by upselling additional services and products when appropriate.
  • Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Cross-trained and provided backup support for organizational leadership.

FRONT DESK TEAM LEADER

THE TERRANOVA ALL SUITE HOTEL
08.2011 - 01.2012
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Developed strong relationships with guests, fostering loyalty and repeat business.
  • Communicated effectively with housekeeping and maintenance staff to ensure rooms were ready for guest arrivals.
  • Trained and mentored new team members, contributing to a high-performing front desk team.
  • Maintained accurate records of guest bookings, payments, and special requests to ensure smooth operations at the front desk.
  • Handled high-pressure situations calmly, resolving guest issues in a professional manner while maintaining exceptional service standards.
  • Managed phone lines professionally, directing calls appropriately and handling reservation inquiries with ease.
  • Coordinated transportation arrangements for guests as needed, ensuring timely pickups and dropoffs.
  • Assisted sales department in promoting hotel services such as event spaces or conference packages when interacting with potential clients or businesses staying at the property.
  • Upheld strict confidentiality of guest information in compliance with hotel policies and data protection regulations.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Attended staff meetings and brought issues to attention of upper management.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

COUNTER SERVER / CASHIER

GREEK EATS
06.2023 - 12.2023
  • Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Collaborated with team members to maintain cleanliness and organization of the dining area.
  • Maximized revenue by upselling menu items and promoting daily specials to customers.
  • Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
  • Coordinated seamless transitions between shifts, ensuring uninterrupted service throughout operating hours.
  • Monitored supply levels and communicated restocking needs to management in a timely manner.
  • Processed cash, debit and credit card payments.
  • Restocked counter supplies, condiments, napkins and silverware.
  • Packaged and delivered to-go orders and trays for guests leaving restaurant.
  • Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Set up advertising signs and displays on shelves, counters and tables.

Education

MBA/TEAM MANAGEMENT - BUSINESS, MANAGEMENT

ENEB – EUROPEAN BUSINESS SCHOOL OF BARCELONA
BARCELONA

GENERAL PSYCHOLOGY - PSYCHOLOGY

UNIVERSITY OF THE WEST INDIES SCHOOL
SOUTH CAMP ROAD
2010

SUPERVISORY MANAGEMENT - BUSINESS MANAGEMENT

UNIVERSITY OF THE WEST INDIES OPEN
SOUTH CAMP ROAD
2017

PSYCHOLOGY - EARLY CHILDHOOD EDUCATION

UNIVERSITY OF THE WEST INDIES
CAMP ROAD
2010

MICROSOFT WORD/EXCEL/FOXPRO- CERTIFICATE OF CREDIT ADVANCE NETWORKING- CERTIFICATE OF DISTINCTION ADVANCE DATABASE- CERTIFICATEOF CREDIT - INFORMATION TECHNOLOGY

UNIVERSITY OF THE WEST INDIES
SOUTH CAMP ROAD
2004

MARKETING - BUSINESS MANAGEMENT

UNIVERSITY OF WEST INDIES
SOUTH CAMP ROAD
2017

Skills

  • Operational Efficiency
  • Store Maintenance
  • Organizational Skills
  • Inventory Management
  • Product Knowledge
  • Performance Management
  • Team Leadership
  • Staff Training
  • Vendor Relations

Timeline

COUNTER SERVER / CASHIER

GREEK EATS
06.2023 - 12.2023

ASSISTANT STORE MANAGER OF OPERATIONS & FLOOR MANANGER

FONTANA PHARMACY
09.2019 - 10.2022

CONSULTING MANAGER, MANAGE

XTRAS CLOTHING & ACCESSORIES STORE
09.2013 - 09.2019

FOOD AND BEVERAGE/PATISSERIE SUPERVISOR

THE TERRA NOVA ALL SUITE HOTEL
07.2013 - 11.2019

FRONT DESK TEAM LEADER

THE TERRANOVA ALL SUITE HOTEL
08.2011 - 01.2012

CUSTOMER SERVICE/GUEST SERVICE AGENT /TEL.OPERATOR

THE TERRANOVA ALL SUITE HOTEL
08.2010 - 01.2011

SALES/CUSTOMER SERVICE REPRESENTATIVE

XTRAS CLOTHING & ACCESSORIES
06.2006 - 05.2013

MBA/TEAM MANAGEMENT - BUSINESS, MANAGEMENT

ENEB – EUROPEAN BUSINESS SCHOOL OF BARCELONA

GENERAL PSYCHOLOGY - PSYCHOLOGY

UNIVERSITY OF THE WEST INDIES SCHOOL

SUPERVISORY MANAGEMENT - BUSINESS MANAGEMENT

UNIVERSITY OF THE WEST INDIES OPEN

PSYCHOLOGY - EARLY CHILDHOOD EDUCATION

UNIVERSITY OF THE WEST INDIES

MICROSOFT WORD/EXCEL/FOXPRO- CERTIFICATE OF CREDIT ADVANCE NETWORKING- CERTIFICATE OF DISTINCTION ADVANCE DATABASE- CERTIFICATEOF CREDIT - INFORMATION TECHNOLOGY

UNIVERSITY OF THE WEST INDIES

MARKETING - BUSINESS MANAGEMENT

UNIVERSITY OF WEST INDIES

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