Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taniesha Ramsey-Lane

Miami Gardens

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

22
22
years of professional experience

Work History

Teacher

Miami Youth Gardening
06.2025 - Current
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
  • Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
  • Led professional development workshops for peers on effective classroom management techniques.
  • Enhanced literacy skills with targeted reading programs.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.

Teacher

Miami Youth Gardening
06.2024 - 07.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.

Charity Worker

Champion Unite
06.2021 - 08.2022
  • Raised funds for organization through community outreach initiatives.
  • Utilized knowledge of community resources to refer clients to appropriate sources.
  • Collaborated with others by contributing time, effort and talent to advance needs or further missions.
  • Identified key partnership opportunities and market segments to properly coordinate volunteer efforts.
  • Assisted with and organized programs, events and activities to drive outreach initiatives.
  • Set up tables and chairs and unloaded necessary equipment to prepare for events.
  • Organized volunteer schedules and duties to maximize productivity.
  • Generated visual content for organization's social media platforms.

Order Picker

Best Value Warehouse
10.2021 - 05.2022
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Confirmed items picked for orders by keying codes into system.
  • Accepted, processed and quickly filled orders.

Stylist

# 1 Barber Shop And Salon
10.2016 - 12.2019
  • Kept work area clean and neat to stay productive.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Suggested styles and treatments based on clients' needs and appearances.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Recommended hair styles to compliment clients' facial features and coloring.

Cyber Rep

Sullivan and Cogliano Training Centers
10.2009 - 01.2012
  • Conducted outreach calls, promoting brand and encouraging purchases.
  • Maintained customer interaction and activity records in CRM system.
  • Established relationships with existing customers to promote new product or service opportunities.
  • Built relationships, earning client trust through listening to drive sales.
  • Answered questions and resolved concerns for customer support.
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
  • Provided information about organization's financial products and services to clients.
  • Performed clerical tasks for senior team members.

Life Insurance Agent

Liberty National Life Insurance Company
10.2005 - 12.2007
  • Communicated with clients to understand needs and identify best policies for each case.
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Upsold products to policyholders and potential new clients.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Offered policy guidance and management to promote asset protection.
  • Exceeded company sales goals for new policies.
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.

Sales Associate

Target
10.2003 - 12.2004
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.

Education

Billing And Coding/ Office Professional - Medical Billing And Coding

Sullivan And Cogliano Training Centers
Miami Gardens, FL
12.2010

High School Diploma -

Miami Central Senior High School
Miami, FL
08.1997

Skills

  • Data evaluation and analysis
  • Resource coordination
  • Project management
  • Document organization
  • Computer proficiency
  • Microsoft Office Suite
  • Community engagement
  • Team collaboration
  • Public speaking skills
  • Social media strategy
  • Event coordination
  • Data entry accuracy
  • Customer needs assessment
  • Customer service excellence
  • Multitasking and prioritization
  • Clerical support functions
  • Sales expertise and retail service
  • Shipping and receiving knowledge
  • Customer relationship management

Languages

English
Professional

Timeline

Teacher

Miami Youth Gardening
06.2025 - Current

Teacher

Miami Youth Gardening
06.2024 - 07.2024

Order Picker

Best Value Warehouse
10.2021 - 05.2022

Charity Worker

Champion Unite
06.2021 - 08.2022

Stylist

# 1 Barber Shop And Salon
10.2016 - 12.2019

Cyber Rep

Sullivan and Cogliano Training Centers
10.2009 - 01.2012

Life Insurance Agent

Liberty National Life Insurance Company
10.2005 - 12.2007

Sales Associate

Target
10.2003 - 12.2004

Billing And Coding/ Office Professional - Medical Billing And Coding

Sullivan And Cogliano Training Centers

High School Diploma -

Miami Central Senior High School

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