Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Taniesha Sullivan

Easley,South Carolina

Summary

Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Result-oriented with diverse background in management and customer service.

Overview

8
8
years of professional experience

Work History

Contact Center, Representative I

TD Bank
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.

Assistant Manager

It's, Fashion
07.2015 - 08.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Stocker

Walmart
10.2016 - Current
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Education

Strayer
Greenville, SC

Diploma -

Carolina High & Academy
05.2011

Skills

  • Brand Representation
  • Patient Contact
  • Till Counting
  • System Documentation
  • Contact Center Software
  • Quality Assurance Controls
  • Training and Development
  • Sales Expertise
  • Quality Control
  • Customer Support
  • Customer Communication
  • Knowledge Base
  • Problem-Solving Skills
  • Account Management
  • Information Updates

Additional Information

  • Q2 Rising Star Award FY20 Q3 Rising Star Award FY20

Timeline

Stocker

Walmart
10.2016 - Current

Assistant Manager

It's, Fashion
07.2015 - 08.2018

Contact Center, Representative I

TD Bank

Strayer

Diploma -

Carolina High & Academy

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Taniesha Sullivan