Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taniesha Taylor

Newport News,VA

Summary

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Diligent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Insurance Representative

Allianz Partners
01.2017 - Current
  • Maximized policyholder satisfaction by efficiently handling claims and providing timely resolutions.
  • Enhanced customer retention through personalized service and attention to individual needs.
  • Mentored new employees on industry regulations and best practices, contributing to their professional growth and success.
  • Conducted comprehensive risk assessments to determine appropriate coverage levels for clients, minimizing potential losses.
  • Performed policy renewal and record retention.

Front-of-House Manager

Outback Steakhouse
03.2011 - 04.2017
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Increased revenue by monitoring sales data and adjusting menu offerings based on customer preferences.

Customer Service Representative

Alorica Inc./EGS
12.2005 - 04.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Criminal Justice Candidate Physiology

St. Leo University
450 Weyland Rd, Hampton, VA 23665
05.2012

High School Diploma -

Denbigh High School
Newport News, VA
06.2004

Skills

  • Data Entry
  • Negotiation
  • Policy Analysis
  • Policy Renewals
  • Claims Reporting Systems
  • Presentation Skills
  • Customer service orientation
  • Organizational skills
  • Strong communication
  • Time management
  • Attention to detail
  • Team collaboration

Timeline

Insurance Representative

Allianz Partners
01.2017 - Current

Front-of-House Manager

Outback Steakhouse
03.2011 - 04.2017

Customer Service Representative

Alorica Inc./EGS
12.2005 - 04.2017

Criminal Justice Candidate Physiology

St. Leo University

High School Diploma -

Denbigh High School
Taniesha Taylor