Taniesha Williams
New Jersey ,NJ
Summary
A seasoned leader in the retail sector, I excelled at Goldenkurst Restaurant Ltd by enhancing team performance through effective coaching and POS system mastery. My approach to customer engagement and problem-solving boosted sales and service levels, showcasing my ability to blend technical skills with interpersonal finesse.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Goldenkurst Restaurant Ltd
10.2023 - 11.2024
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Monitored areas for security issues and safety hazards.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Re-stocking
- Customer service
- Answering telephone
- Prepping food and vegetables
- Maintaining a clean work space
- Serving customers
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Supervisor/cashier
CJ Restaurant Ltd
01.2021 - 08.2023
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Serving customers
- Monitoring and supervising employees
- Cashing
- Prepping foods and vegetables
- Maintaining a healthy and clean environment
Education
High School Certificate -
Norman Manley High
Kingston 07.2000
Skills
- Cashier training
- Workload prioritization
- Team leadership
- Coaching and mentoring
- Product restocking
- New hire training
- Policy enforcement
- Punctual and reliable
- POS systems
- Upselling strategies
- Staff training
- Product knowledge
- Inventory management
- Manager support
- Multitasking and organization
- Positive attitude
- Store opening and closing
- Team management
- Time management
- Cash handling expertise
- Payment processing
- Cash register operation
- Customer service
- Customer engagement
- Cash handling
- Merchandise stocking
- Performance monitoring
- Shift scheduling
- Team collaboration
- Money handling
- Problem-solving
- Attention to detail
- Sales forecasting
Timeline
Cashier Team Lead
Goldenkurst Restaurant Ltd
10.2023 - 11.2024
Supervisor/cashier
CJ Restaurant Ltd
01.2021 - 08.2023
High School Certificate -
Norman Manley High
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