Taniisha Rose-Coleman

• Provided direct patient care, including bathing, dressing, and feeding, to ensure comfort and well-being
• Maintained cleanliness and organization of patient rooms by regularly sanitizing surfaces and restocking supplies
• Documented patient information accurately in electronic medical records (EMR) system for easy access by healthcare professionals
• Assisted with mobility and transfers of patients using proper lifting techniques to prevent injuries
• Responded promptly to call lights and alarms from patients, addressing their concerns or notifying appropriate staff members as needed
• Collaborated with nursing staff in implementing fall prevention strategies resulting in a XX% decrease in fall incidents
• Supported patients with activities of daily living (ADLs), including grooming, oral hygiene, toileting, and ambulation
• Assisted in the monitoring of fluid intake and output for patients on strict fluid restrictions or those at risk of dehydration
• Implemented infection control measures such as proper hand hygiene techniques to prevent the spread of infections within healthcare settings

• Computer and office equipment skills
• Provided exceptional customer service to clients, ensuring their needs and concerns were addressed promptly and effectively
• Developed strong relationships with key clients, serving as the main point of contact for all inquiries and requests
• Managed a high volume of incoming calls from clients, addressing inquiries, resolving complaints, and providing product information as needed
• Maintained accurate electronic records of patient appointments, updating information as necessary
• Scheduled and coordinated medical appointments for patients, ensuring efficient use of healthcare providers' time

• Gathering medical supplies, bathing patients, performing activities of daily living (ADL’s).
• Checking vital signs, such as blood pressure and heart rate. Also assisting with some medical procedures.

• Provided excellent customer service satisfaction through distribution of personal sales of candy and self-esteem t-shirts. Vendor maintenance, and accounts payable.
• High volume email and telephone correspondence.

I worked for Clinocor Medical Staffing in Minneapolis, MN also fulfilling several behavioral health positions at Missions Inc. located in Plymouth MN a behavioral health residential facility where I learned core motivational interviewing technique strategies. Along with implementing verbal de-escalation strategies to improve patient safety outcomes during behavioral emergencies and patients who exhibit aggressive behaviors

• Implemented behavioral interventions to improve patient outcomes.
• Collaborated with multidisciplinary teams to develop personalized treatment plans.
• Provided support and guidance to families regarding behavioral strategies.
• Trained clients to apply appropriate social skills and behavior modification techniques.

I worked for Hope Care Services in Brooklyn Park, MN nurse staffing agency as a nursing assistant fulfilling several behavioral health assignments at United Hospital. I was able to learn how to respond to behavioral episodic patients with co-occurring diagnosis using verbal de-escalation strategies. Keeping calm, following protocol and focusing on patient safety as I prioritize daily tasks.

• Provided direct support to clients in daily living activities, enhancing overall well-being.
• Assisted in implementing individualized treatment plans tailored to client needs and preferences.
• Developed and maintained supportive relationships with clients, fostering trust and engagement in treatment.
• Utilized de-escalation techniques when faced with agitated or aggressive patients, maintaining safety for all individuals involved.